Library Assistant II Circulation 37.5

Harford County Public Library•Whiteford, MD

2d•$18 - $22•Onsite

About The Position

The Library Assistant II – Circulation performs clerical duties related to circulating library materials, supporting smooth library operations and patrons’ access to services. The role creates a welcoming environment, assists customers with library accounts and materials, and helps maintain collections and accurate financial records. It meets the minimum public service hours defined by Library Administration. The position is based at the Whiteford Branch in Whiteford, Maryland, and reports to the Circulation Supervisor or Circulation Manager. It does not supervise staff.

Requirements

High school diploma or GED.
One to three years of related experience.
Ability to work day, evening, and weekend hours.
Working knowledge of library practices, policies, and procedures.
Ability to create a welcoming environment and provide strong customer service, including resolving issues.
Ability to learn relevant computer systems, hardware, software, and office machines.
Ability to learn to maintain and organize library materials.
Ability to receive and handle money and prepare and maintain accurate records.
Adaptability, flexibility, and patience with customers and staff.
Strong verbal and written communication skills.
Basic math skills.
Ability to travel to branch and outside locations.
Ability to handle light materials weighing up to 30 pounds and to stand or walk for up to 60% of the time.

Responsibilities

Create a welcoming and friendly environment for library customers.
Check library materials in and out.
Answer phones, greet customers, and direct them to appropriate areas.
Register customers for library cards and maintain accurate customer accounts.
Orient library users and explain library policies and procedures.
Calculate and collect fines and fees, record monies collected, and issue refunds as appropriate.
Maintain accurate daily financial records and balance reports as directed.
Maintain periodical and newspaper collections, including processing, labeling, converting, withdrawing, and filing reports for missing issues.
Clean, re-pack, re-label, and recycle library materials.
Inform customers about library activities and help promote special programs and services.
Instruct customers and volunteers in the use of library equipment.
Operate customer-service equipment such as cash registers, debit/credit card machines, and receipt printers.
Pull item lists and route materials to the appropriate branch.
Participate in committees, workshops, seminars, and training as requested.
Suggest ways to improve personnel and procedures, efficiency, effectiveness, and system-wide goals.
Learn new skills and technologies to maintain proficiency.
Follow library policies and procedures; maintain dependable, punctual, positive, friendly, and cooperative conduct and consistent customer service.
Perform other duties as assigned.
Travel to branch and outside locations as required.