Liaison (Non Nurse)
About The Position
The Liaison (Non Nurse) engages in business development activities to increase census and maximize the facility’s visibility as the community’s preferred post-acute provider, in accordance with applicable laws, regulations, and Life Care standards. The role conducts pre-admission screenings at acute-care hospitals and other referring facilities, coordinates with physicians and other care partners to support safe patient transitions, and communicates with patients and families about treatment options and the transition process. The Liaison also builds relationships with referral sources, navigates managed care processes, reviews payer and insurance requirements, and supports compliance with Medicare and insurance guidelines.
Requirements
- Associate’s or bachelor’s degree in health care administration, communications, marketing, or a related field.
- Prior experience in clinical systems or prior experience in a post-acute setting.
- Willingness and ability to travel.
- Excellent verbal and communication skills.
- Valid driver’s license in the current state and a satisfactory driving record per Life Care standards.
- Functional knowledge in the field of practice.
- Ability to make independent decisions when circumstances warrant.
- Knowledge of practices, procedures, laws, regulations, and guidelines governing post-acute care facilities.
- Ability to perform the listed physical activities, including sitting, standing, bending, lifting, pushing, pulling, stooping, walking, reaching, and moving intermittently during working hours.
- Ability to read, write, speak, and understand English.
- Intermediate understanding of medical terminology.
- Proficiency in organization, referral tracking, electronic medical records, and meeting deadlines.
Responsibilities
- Conduct patient pre-admission screenings at acute-care hospitals and other referring facilities, including rehabilitation hospitals and physician offices.
- Work with attending physicians, case managers, social workers, and discharge planners to support safe transitions from the hospital.
- Meet with patients and families during transitions to explain treatment options, answer questions, and provide reassurance.
- Build relationships with referral sources through outreach, networking, and educational presentations to help meet facility census goals.
- Understand and effectively navigate the managed care process.
- Verify payer sources, check insurance pre-authorizations, and ensure documentation aligns with Medicare and insurance guidelines.
- Read patient charts and evaluate complex patient needs.
- Track referrals, manage electronic medical records, and meet deadlines.
- Maintain productive working relationships with providers, associates, vendors, and others.
- Provide excellent customer service and maintain a positive attitude toward patients.
- Follow applicable laws, regulations, guidelines, company policies, and department programs and procedures.
- Maintain confidentiality and complete required Code of Conduct and compliance training.
- Assist in the evacuation of patients.
- Demonstrate dependable, regular attendance and communicate and function productively on an interdisciplinary team.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
