Liaison Ambassador Services Florida

Hospital for Special Surgery•West Palm Beach, FL

About The Position

The Liaison Ambassador serves as a liaison between physician offices and insurance payors, supporting managed care contract administration and physician enrollment. The position assists with contract negotiations, analytics, and financial modeling; coordinates and documents PHO meetings; tracks insurance payor issues through resolution; and handles inquiries and urgent physician office issues through the PHO phone line. The role also supports compliance with negotiated contracts and requires a positive, collaborative, adaptable, and professional approach in a healthcare setting.

Requirements

  • Associate degree required.
  • Minimum 1–3 years of experience in a healthcare setting, equivalent field, or related program.
  • Ability to maintain a positive attitude in a fast-paced environment.
  • Ability to multitask and prioritize in the changing healthcare environment.
  • Ability to work collaboratively with others.
  • Respect for confidential information and compliance with HIPAA rules and regulations.
  • Ability to show initiative, good judgment, and resourcefulness.
  • Ability to work with a variety of healthcare-specific software programs.
  • Strong computer skills.
  • Professional demeanor and business attire required.

Nice To Haves

  • Bachelor's degree preferred.

Responsibilities

  • Assist with negotiation of physician managed care contracts, analytics, and financial modeling.
  • Coordinate physician enrollment in managed care plans.
  • Ensure managed care companies comply with negotiated contracts.
  • Follow up on and resolve payment issues with insurance payors.
  • Act as a liaison between physician offices and insurance payors.
  • Schedule, coordinate, and document PHO-related meetings.
  • Create and maintain tracking logs for insurance payor issues and ensure items are closed out.
  • Oversee the PHO phone line, respond to inquiries, and assist with urgent physician office issues.
  • Maintain satisfactory attendance and report for duty punctually.
  • Adjust to changing situations and work assignments.
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