Liability Claims Analyst

City of Durham•Durham, NC

7d•Hybrid

About The Position

Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. This position is part of the Risk Management Division of the Finance Department. The Risk Management team aims to provide a safe environment for employees and the public it serves. Our goal is to prevent and minimize the financial impact of losses and reduce the frequency and severity of injuries to employees and residents. As a self-insured entity, the Risk Management Analyst will investigate, evaluate, and process property & casualty claims made against the City. Such claims may be self-administered by the Risk Management Analyst or processed in conjunction with the City’s third party administrator. Additionally, this position is responsible for facilitating subrogation recovery for damaged City vehicles and property losses, providing self-insured fiscal management, applying governmental immunity, implementing prevention and loss control strategies, and providing training to internal customers. Decision-making includes providing input in risk management objectives, development and improvement of claim filing processes, data collection and analytics, and liability determinations. Incumbents should provide professional, journey-level work in auto and general liability claims including property damage, bodily injury, subrogation, and interpreting and applying insurance standards and policies. Prior municipal insurance program administration is preferred but not required.

Requirements

Bachelor’s degree in business or public administration or directly related field
Two years of professional experience in an area related to assignment.

Nice To Haves

NC Adjuster License or ability to obtain one within 1 year of employment
Prior experience applying governmental immunity
Experience in litigation management
Advanced level proficiency in MS Office applications, particularly Excel
Experience providing in-person training
AIC or other insurance designation
Prior municipal insurance program administration

Responsibilities

Process, investigate, analyze, and determine liability for City accidents and incidents involving property damage and bodily injury
Contact residents/claimants/insurance carriers via phone within 48 hours of claim receipt
Oversee the City’s third-party administrator and the assigned liability claims adjusters
Implement and facilitate claim reporting and processing procedures
Document claim activity, set accurate reserves, and process claim payments using the assigned risk information management software
Identify subrogation situations and initiate appropriate action, including preparing demand packages, and appropriate follow-up through claim closure
Work in conjunction with the Risk Manager/Risk Administrator and the City Attorney’s Office to process and track claim litigation and participate in settlement mediations
Provide reporting and analysis to the Risk Manager on claim trends, expenses, subrogation collection, etc.
Participate in accident review boards and loss control committees
Provide training to City staff on proper claim reporting procedures and general risk management topics
Assist the Risk Manager and other team members with special projects, general tasks, and other functions as needed