LHCSA Credentialing & Office Operations Specialist (Albany, NY / Office Based)

FreedomCare•Yonkers, NY

1d•Onsite

About The Position

FreedomCare is a healthcare company dedicated to supporting patients’ ability to choose caregivers who provide care in their homes. The LHCSA Credentialing & Office Operations Specialist is an individual contributor who supports caregiver compliance and the day-to-day administrative operations of a LHCSA office. The role helps ensure caregivers meet New York State Department of Health (NYSDOH) requirements while supporting recruitment, certification, coordination, onboarding, and a positive caregiver experience. The position is office-based in Albany, New York, and requires travel to Yonkers one to two days per week. It combines regulatory compliance work—including Criminal History Record Check (CHRC) processing, documentation, file audits, and audit preparation—with office and facility coordination, visitor support, classroom readiness, supplies, records, and cross-functional administrative assistance.

Requirements

High school diploma or equivalent required.
Strong organizational, administrative, and time-management skills, including the ability to manage multiple priorities in a fast-paced office environment.
High attention to detail, including the ability to maintain accurate records, audit documentation, and identify compliance gaps.
Strong customer-service and interpersonal skills when supporting caregivers, candidates, visitors, and internal teams.
Ability to coordinate daily office operations, maintain organized files and records, and support multiple departments.
Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and NYSDOH requirements.
Sound judgment and problem-solving skills, with the ability to work independently and collaboratively.
Ability to travel to Yonkers one to two days per week.

Nice To Haves

One to two years of experience in healthcare administration, home care, compliance, or caregiver onboarding.
Previous office management or office administration experience.
Experience working with NYSDOH regulations.
Experience processing CHRCs or other background screening processes.
Experience using Time Tap, Salesforce, Microsoft Office, DocuSign, or similar systems.
Administrative support experience in a regulated healthcare environment.
Experience supporting multiple departments in a fast-paced office setting.

Responsibilities

Process and monitor Criminal History Record Check (CHRC) requests in accordance with NYSDOH requirements, including initiating requests, tracking completion, and ensuring required steps are completed accurately and on time.
Monitor Live Scan submissions, fingerprint appointments, and background check results; follow up on pending, incomplete, or delayed items and escalate compliance concerns as needed.
Maintain accurate caregiver compliance records and documentation for onboarding, ongoing employment eligibility, and audit readiness.
Conduct routine caregiver-file compliance audits, identify missing or incomplete documentation, and work with appropriate teams to resolve gaps.
Support internal reviews, regulatory audits, and survey activity by organizing required records and ensuring documentation is complete and accessible.
Coordinate day-to-day office operations to maintain an organized, professional, safe, clean, and functional LHCSA office environment.
Prepare ACD classrooms, including rooms, supplies, materials, sign-in documentation, and logistics for recruitment, certification, and onboarding activities.
Support visitor management and front-office activity by greeting and directing visitors, assisting caregivers and candidates, and connecting people with appropriate internal teams.
Manage office supplies, mail distribution, document organization, scanning, filing, and other administrative tasks.
Identify and communicate facility needs and coordinate follow-up with appropriate support teams.
Coordinate caregiver support items and office hospitality needs, including goodie bags for testing aides and caregivers picking up scrubs or PPE, lunch orders, and related office budgets.
Provide cross-functional administrative support to LHCSA teams to support caregiver onboarding and operational workflows.
Complete additional projects and duties as assigned to support department priorities and business needs.