Level Supervisor - State Farm Arena
About The Position
The Level Supervisor manages the operations of multiple concession stands at State Farm Arena and performs concessions duties while providing a pleasant guest experience. The role supports team members and maintains a safe environment during operating hours. It requires leading a diverse team, including bartenders, cashiers, and stand leads, and managing multiple stand locations during large-scale events. The position is part-time and event-based, with availability required for all Hawks home games, nights, weekends, and some holidays. Pay is $19.00 per hour; this is not a tipped position.
Requirements
- At least one year of leadership experience; the posting also identifies a minimum of two years of supervisory experience in a high-volume food and beverage, hospitality, or events setting as ideal.
- Ability to lead and support a diverse team, including bartenders, cashiers, and stand leads, while maintaining a positive and professional demeanor.
- Strong communication and problem-solving skills.
- Organized, guest-focused, and capable of managing multiple stand locations during large-scale events.
- Ability to work all Hawks home games, nights, weekends, and some holidays.
- Ability to remain mobile for long periods and demonstrate the physical stamina and agility required.
- Ability to lift or move materials and equipment weighing up to 50 pounds.
Responsibilities
- Complete and follow up on steps of service to ensure guest satisfaction.
- Ensure food and beverages are properly displayed and maintained throughout events.
- Establish rapport with guests and use suggestive-selling and upselling techniques.
- Resolve conflicts and de-escalate situations.
- Understand event paperwork and reports.
- Follow responsible alcohol service policies.
- Employ good safety and sanitation practices.
- Manage operations of multiple concession stands and assist team members while maintaining a safe environment.
- Greet, direct, and respond to guests’ questions and needs.
- Understand menu offerings, presentation, and pricing.
- Ensure proper product control and handling of inventory and equipment.
- Follow cash-handling policies and food safety and sanitation guidelines.
- Perform other duties as assigned.
Benefits
- Instapay (early access to wages) and high-interest savings through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
