Stand Lead - State Farm Arena
About The Position
The Concessions Stand Lead is responsible for leading and organizing operations at an assigned concession stand, bar, or portable cart to provide a safe and friendly guest experience. The lead is responsible for inventory and product management, but does not ring up products. The role requires understanding menu offerings and ensuring timely food delivery, while following food safety and sanitation guidelines and setting up and breaking down service areas. This is a part-time, event-based position at State Farm Arena. The schedule requires availability for nights, weekends, some holidays, and all Hawks home games. The pay rate is $17.50 per hour, and the position is not tipped.
Requirements
- At least 1 year of experience in food service or hospitality.
- Ability to lead by example in a fast-paced environment.
- Ability to communicate effectively with team members and guests.
- Strong conflict-resolution and de-escalation skills.
- Working knowledge of food and beverage offerings, inventory support, and guest service standards.
- Ability to work nights, weekends, some holidays, and all Hawks home games.
- Physical stamina and agility to remain mobile for long periods.
- Ability to lift or move materials and equipment weighing up to 50 pounds.
Responsibilities
- Complete and follow up on steps of service to ensure guest satisfaction.
- Understand and describe menu offerings, packaging, presentation, and pricing.
- Help manage inventory and products for the stand, including taking inventory of supplies and equipment and maintaining required stock levels.
- Maintain service areas and follow safety, sanitation, company, and venue guidelines.
- Train concession team members.
- Follow responsible alcohol service policies.
- Communicate with guests, supervisors, and managers.
- Support nonprofit organizations and volunteers during events, and assist with food preparation when necessary.
- Oversee timekeeping accuracy and compliance with OSHA and Health Department regulations.
- Help ensure timely delivery of food and contribute to a professional, welcoming guest experience.
- Set up and break down service areas.
- Perform other duties as assigned.
Benefits
- Instapay early access to wages and high-interest savings through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
