Level Supervisor

ASM Global•Stockton, CA

About The Position

Legends Global is hiring a Level Supervisor for the Legends Global Stockton Complex. The role supervises a designated area of the building and ensures departmental needs and procedures are met. The supervisor oversees concession stand and bartender personnel, maintains product availability and presentation, supports event operations, and helps ensure excellent guest service. The position follows directions from the Assistant Food & Beverage Manager and directly supervises concession stand personnel and bartenders, including training, assigning and directing work, addressing complaints, resolving problems, and disciplining employees in conjunction with Human Resources. The role requires flexible availability for nights, weekends, and holidays, and may involve working inside or outside the building depending on event needs. Employees must be able to obtain a Food Handler’s Permit upon hire and attend Legends Global Alcohol and Policy Training Classes.

Requirements

High school diploma or GED, or 3–6 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Knowledge of concession operations.
Basic mathematics skills, including addition, subtraction, multiplication, and division.
Ability to communicate and execute instructions via radio (walkie-talkie).
Ability to regularly move and lift up to 50 pounds.
Some computer skills are required.
Must be able to work flexible hours, nights, weekends, and holidays.
Must be able to obtain a Food Handler’s Permit upon hire.
Must attend all Legends Global Alcohol and Policy Training Classes.

Responsibilities

Ensure concession stands maintain sufficient product levels to service events.
Direct concession and bartender personnel to provide excellent customer service to event guests.
Direct stand and bartender personnel in food production using provided production sheets.
Read, understand, and communicate pertinent event information from pre-shift meetings.
Contact the warehouse for additional inventory needed during events.
Ensure stand personnel comply with alcohol service policy.
Ensure products are properly merchandised and restocked as needed.
Troubleshoot equipment and record equipment needing repair or replacement.
Use the POS system and train new stand personnel.
Record opening and closing inventories, product transfers, and product waste or spoilage.
Maintain cleanliness and organization in concession stands before, during, and after events.
Complete required event-related paperwork.
Follow and receive directions from the Assistant Food & Beverage Manager.
Train employees; plan, assign, and direct work; address complaints and resolve problems; and discipline employees in conjunction with Human Resources.