Level 2 Field Services Technician
About The Position
AVASO Federal Solutions provides IT solutions, support, and managed services. The Level 2 Field Services Technician performs in-warranty break-fix repairs and replacements for end-user computer hardware. The role requires knowledge of operating systems, computer hardware and peripherals, networking, and server systems. Dell hardware experience is preferred. The position reports directly to a regional Team Leader. It is full-time and primarily aligned to 8:00 a.m. to 6:00 p.m. EST. Occasional off-hours calls or meeting attendance may be required to accommodate global client time zones. The technician travels between job sites and parts locations within the applicable service area, and serves as the primary contact for the end customer from ticket dispatch through resolution.
Requirements
- High school diploma.
- U.S. citizenship; acceptable documentation includes a passport, REAL ID, or passport card.
- Valid driver’s license and personal vehicle, with ability to travel within the daily service radius to parts locations and client sites.
- Two to four years of hands-on IT support experience troubleshooting PCs, laptops, and telecommunications equipment.
- Strong knowledge and experience troubleshooting computer/server hardware and software.
- Strong analytical and problem-solving skills.
- Punctuality and strong communication and interpersonal skills.
- Ability to multitask and work under limited supervision.
Nice To Haves
- Experience with Dell hardware and servers.
- Background with servers and high-end Dell storage.
- Experience troubleshooting Active Directory, TCP/IP networks, common PC systems, Microsoft Exchange, and Office 365.
- College or technical degree.
- TS clearance.
- CompTIA A+, Network+, or Security+ certification; equivalent experience may be shown in lieu of an A+ certification.
Responsibilities
- Diagnose, research, and troubleshoot operating-system issues involving hardware, servers, iDRAC, and other peripherals.
- Respond promptly and professionally to alerts and end-user IT issues.
- Update the internal ticket coordination team and mobile ticket application with ticket status, response and resolution compliance information, daily activities, and documented solutions.
- Repair and replace parts in desktops, laptops, virtual machines, servers, backup systems, and miscellaneous devices.
- Pick up repair parts at designated local locations and return defective parts to designated drop-off locations.
- Serve as the primary point of contact and communicate with the end customer from ticket dispatch through successful resolution.
- Travel between multiple job sites and parts locations within the applicable service area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
