Field Services Technician - Level 2

Johnson Controls • Ashburn, GA

5d • $26 - $30

About The Position

Silent-Aire, a division of Johnson Controls, manufactures custom equipment and solutions for data center customers, including air handling units and modular data centers. As part of Johnson Controls’ Data Center Solutions business unit, the team develops sophisticated, energy-efficient cooling equipment, including custom computer room air handling units (CRAHUs).

The Field Services Technician works with customers at field locations and with manufacturing teams to improve products and service. The role collaborates with design, quality assurance, and manufacturing engineering teams, sharing customer feedback. It calls for extensive experience in large-scale technical operations, strong problem-solving and communication skills, attention to detail, and the ability to work independently with limited oversight on mission-critical cooling systems.

The technician installs, commissions, maintains, troubleshoots, and repairs HVAC and refrigeration equipment, including Silent-Aire PLC-based custom controls. The position requires domestic and international travel to customer worksites, use of personal protective equipment, company uniform, and the ability to pass a Department of Defense background check requiring proof of U.S. citizenship. It is a safety-sensitive position.

Requirements

• Valid driver’s license.
• High school diploma or equivalent GED certificate.
• Knowledge of operating principles of various types of cooling and refrigeration equipment and systems.
• Knowledge of electricity and electrical and solid-state control systems.
• Knowledge of safety practices and building codes.
• Customer service skills.
• Previous experience with startup and commissioning at customer facilities.
• Ability to read, understand, and work from blueprints, specifications, and schematics.
• Ability to maintain required records and prepare reports.
• Valid passport and driver’s license.
• Aptitude and communication skills for working independently.
• Technical and working knowledge of internal and industry design and construction codes and standards.
• Planning, organizational, problem-solving, and decision-making skills, supported by practical aptitude.
• Ability to lift 40 pounds and use ladders while working at heights.
• Experience working in highly sensitive and/or mission-critical facilities.
• Willingness to travel to customer locations domestically and internationally.
• Ability to pass a DOD background check, requiring proof of U.S. citizenship.
• Must use personal protective equipment and wear a company uniform.

Nice To Haves

• Registered refrigeration/HVAC technician, controls technician, journeyman electrician, or related tradesperson.
• Knowledge of architectural concerns, large-scale computer farms, control systems, and large industrial or commercial cooling distribution systems.

Responsibilities

• Read and interpret electrical, control, and mechanical blueprints, drawings, specifications, and schematics.
• Measure and lay out reference points for installation.
• Assemble and install refrigeration or air-conditioning components using hand and power tools.
• Measure and cut piping, and connect piping using welding and brazing equipment.
• Start up systems and test for leaks using testing devices.
• Recharge systems with refrigerant; check and test regulators, calibrate systems, and perform routine maintenance.
• Troubleshoot, diagnose, and repair heating, cooling, and refrigeration equipment and systems.
• Troubleshoot, diagnose, and repair Silent-Aire PLC-based custom controls.
• Work independently on varied assignments requiring broad or specialized refrigeration and HVAC knowledge, following general project objectives and standard procedures.
• Communicate technical issues to technical and non-technical staff and maintain communication with internal and external stakeholders, customers, contractors, and industry peers.
• Interface with field customers and manufacturing teams, and provide customer feedback to design, quality assurance, and manufacturing engineering teams to improve products and service.
• Maintain required records and prepare reports.

Benefits

• Competitive pay.
• 10 days of vacation, 10 paid holidays, and sick time each year.
• Comprehensive benefits package, including insurance coverage starting on day one: medical, dental, and vision.
• 401(k) with company match.
• Competitive bonus plan based on individual, group, and corporate performance.
• Collaborative team environment.
• Commitment to safety through the Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED