Level 1 Service Desk Analyst | Phoenix, AZ | $18.75/hr W2 | 1-Year Contract

SunSoft Online • Phoenix, AZ

1d • $19 • Onsite

About The Position

SunSoft Online is recruiting a Level 1 Service Desk Analyst for a state agency in north Phoenix. You will provide day-to-day technical support to internal and external clients in a fast-paced environment managed with ITIL methodology, a great seat for someone with strong customer service instincts and growing technical skills.

Requirements

• Customer support experience: answering client calls, active listening, adapting to different personalities
• Excellent interpersonal and communication skills, verbal and written
• Strong organization, time management, multi-tasking, and follow-through
• Exceptional attendance and a team-oriented, problem-solving approach
• Phoenix-area local candidates only; your resume must show your current city
• Available for an in-person interview within one week of posting close
• Able to start within two weeks of an offer
• Background check and drug screening required (HireRight)
• W2 only; authorized to work in the U.S. without sponsorship

Nice To Haves

• Experience in an IT environment or end-user support role
• Remote troubleshooting of networking, server, and desktop incidents
• Google Workspace / Gmail experience
• Incident management and service request process familiarity
• Technical writing; PC hardware and software knowledge

Responsibilities

• Provide first-level support for inbound incidents and service requests from internal and external end users
• Answer inbound phone calls and manage the technical support email inbox
• Respond professionally to calls, emails, chats, and voicemails
• Own customer support needs end to end with timely, reliable, courteous service
• Help develop and improve work instructions, procedures, standards, and documentation
• Keep skills current to meet established service levels
• Share feedback and insights gained from customer interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed