Entry Level Account Manager - Phoenix, AZ

Medical Diagnostic Laboratories • Phoenix, AZ

3d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. Its research areas include gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and act as a liaison between customers and management to resolve issues.

The Account Manager grows revenue from existing clients by presenting new testing information, upselling, and identifying additional revenue sources. The role builds long-term customer relationships, educates and trains clients, investigates problems, and coordinates solutions between clients and the laboratory. The Account Manager works with a Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors and reports customer satisfaction, and stays informed about competitors in the assigned territory. The position requires frequent travel by motor vehicle within the coverage area, with occasional nationwide travel, and may involve exposure to varied workplace environments during customer visits.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency with MS Office, Excel, email, and internet functions.
• Knowledge of laboratory testing and competing products.
• Ability to travel within the coverage area and occasionally nationwide.
• Medical Assistant certification or an associate degree.

Nice To Haves

• BA/BS degree preferred.

Responsibilities

• Grow client-base revenue by presenting new test information, upselling, and finding new sources of revenue from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary
• Company car
• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree