Store Manager - 1 Year Contract

Rag & Bone • Miami, FL

4d

About The Position

The Store Manager represents the rag & bone brand, culture, customer experience, and lifestyle. The role manages store operations, delivers exceptional customer experiences, and drives profitable sales growth. The Store Manager coaches and develops associates and managers and builds a collaborative environment focused on consistently providing best-in-class customer experiences.

This position manages the Brickell pop-up for one year, with an opportunity for the role to become permanent.

Requirements

• At least 5 years of prior specialty-retail work experience, including 3 or more years in a Store Manager or senior leadership role.
• Strong clienteling and customer relationship management background, with the ability to grow and retain loyal clientele.
• Hands-on performance-management experience and a demonstrated ability to lead, coach, and develop high-performing teams.
• Demonstrated success driving sales, profitability, and key performance indicators.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Demonstrate best-in-class customer service, build customer loyalty through clienteling and sales interactions, and ensure staff provide the same level of service.
• Perform and train staff on store operations, including register and stockroom tasks.
• Ensure cash handling and register procedures are followed.
• Maintain the integrity of payroll procedures and store scheduling.
• Delegate responsibilities to support efficient store operations and team-member development.
• Coach and develop retail associates to meet store goals.
• Lead recruitment, onboarding, training, and development of staff.
• Provide regular performance feedback, coaching, and counseling.
• Resolve employee and people-related issues promptly, partnering with the People Team and Field Leaders as needed.
• Partner with the People Team on new-hire paperwork, status changes, departures, and other people-administration processes.
• Build a candidate pipeline through networking and interviewing.
• Create and manage store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data to identify business needs and set strategies for achieving goals.
• Build, grow, and manage customer clientele and loyalty.
• Maintain product knowledge and ensure it is shared with staff.
• Encourage and recognize opportunities for team selling.
• Represent and uphold the rag & bone brand philosophy, lifestyle, and core values.
• Work with Visual Merchandising and Buying teams on product assortment and displays based on customer demographics and market trends.
• Model and teach a positive, client-centric environment.
• Contribute to a positive, professional, productive, fun, and team-oriented store atmosphere.

Benefits

• Clothing allowance
• Generous employee discount
• Paid time off
• Medical, dental, vision, and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401(k)
• Paid parental leave

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed