GC Retail Lessons Lead Store 431

Guitar Center • Salt Lake City, UT

5h

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and giving tours of the Lessons facility. The role supports growth in the lesson program, coordinates lesson schedules with instructor availability, and maintains lesson and rehearsal schedules. The Lessons Lead also provides guidance to instructors and students, maintains and increases curriculum sales, and ensures systems are functioning properly.

Successful candidates demonstrate customer focus, clear and courteous communication, strong organizational skills, and the ability to lead, manage, and mentor others. Guitar Center’s mission is to nurture lifelong musicians and help people experience the joy of creating music in an inclusive, customer-first environment.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer-service skills and ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide constructive feedback, and develop direct reports.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company 401(k) match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for employee musicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed