GC Retail Lessons Lead Store 858

Guitar Center • Lancaster, PA

8h

About The Position

Guitar Center’s Lessons Lead helps provide a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and giving tours of the Lessons facility. The role supports the company’s mission to develop lifelong musicians and make music accessible in an inclusive, customer-focused environment.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates lesson schedules with instructor availability, and maintains lesson and rehearsal schedules. The position also communicates with parents and students, supports instructors, and ensures systems are functioning properly. Additional duties may be assigned.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, retail, or another non-instructional role.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Ability to communicate clearly, courteously, and positively in written and verbal communication with diverse individuals and stakeholders.
• Organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others and develop direct reports.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student count in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Provide guidance to instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Assist customers with questions and provide tours of the Lessons facility.
• Lead, manage, and mentor others; provide positive and constructive feedback.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company 401(k) match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musician employees
• Eligibility to participate in the company bonus program based on company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed