2026-0025326 Lending Contract Administration Operations Processor

U.S. Bank•Marshall, MN

18h•Hybrid

About The Position

The Loan Servicing Analysis and Support Processor supports accurate and timely servicing of commercial bilateral loan inquiries. The role reviews loan documentation, validates system information, conducts operational research, and documents actions taken. It applies established procedures and job aids to identify discrepancies, gather required information, and support bankers, relationship managers, and internal partners responding to customer inquiries. The position handles routine to moderately complex servicing activities, including reviewing loan information, comparing documentation with the commercial lending system of record (AFS), preparing and validating supporting details, and maintaining accurate records. The Processor uses sound judgment within established guidelines and escalates non-routine or unclear items to the appropriate resource or leader. The Processor also contributes to customer remediation events, data validation, and process improvement by reviewing processes, documenting current-state steps, identifying opportunities to simplify workflows, and supporting updates to procedures, checklists, and job aids. Success requires attention to detail, organizational discipline, accuracy, follow-through, and the ability to manage assigned work in a high-volume operational environment while collaborating effectively with colleagues and business partners. This role requires working from a U.S. Bank location three or more days per week.

Requirements

High school diploma or equivalent.
Four to five years or more of operations services-related work experience.
Strong attention to detail and commitment to accuracy, data integrity, and complete documentation.
Strong organizational skills and ability to manage assigned work, follow up on open items, and meet deadlines in a fast-paced environment.
Ability to follow procedures, interpret loan documentation and operational guidance, and escalate when additional direction is needed.
Effective written and verbal communication skills, including the ability to document findings and explain process steps clearly.
Ability to work independently on assigned tasks while collaborating with the team and business partners.

Nice To Haves

Experience with commercial loan servicing, loan documentation, or related operational processing.
Experience with AFS, amortization schedules, system research, or financial transaction review.
Working knowledge of Excel, reporting tools, or data review practices.

Responsibilities

Process commercial bilateral loan servicing activities in accordance with internal policies, loan documentation standards, regulatory requirements, and established procedures.
Review assigned work for accuracy, completeness, timeliness, and supporting documentation while meeting service-level agreements and quality expectations.
Research and resolve routine to moderately complex discrepancies through document review, system comparison, payment or amortization review, and procedural guidance.
Review loan files, transaction histories, and system data to gather facts, validate information, and support customer or banker inquiries.
Document research steps, decisions, outcomes, and open items clearly and consistently for tracking, review, audit, and quality purposes.
Review processes and procedures to identify unclear steps, duplicative activities, handoff issues, and workflow simplification opportunities.
Assist in documenting current-state processes and creating or updating job aids, checklists, desk procedures, and reference materials.
Escalate process gaps, risks, data concerns, and non-routine servicing issues through appropriate team or governance channels.
Collaborate with Operations, Risk, Compliance, and other teams involved in commercial loan servicing.
Compile information, validate data points, and help summarize observations for reporting and data review activities.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.