Lending Administration Manager

Western Alliance Bank • Chandler, AZ

8d • Onsite

About The Position

As a Lending Administration Manager, you will take on a senior leadership role supporting the Lending Administration Department. Your primary responsibilities will include governing the execution of established processes and procedures, partnering within Lending Administration, and coordinating across Lending teams to ensure the effective operation of lending and credit within the company. A key part of your role will be to lead and review the execution of procedurally defined processes that support Central Lending operations. You will also serve as a reviewer for other analysts, take the lead in defined workstreams and initiatives, and govern the day-to-day execution of Lending Administration workflow, ensuring compliance with policy, regulatory, and quality requirements. This includes providing formal review/approval, ensuring timely issue escalation and resolution, and overseeing reporting and analytics for workflow performance. You will use insights to manage priorities, improve throughput, and drive consistent execution. Additionally, you will lead in ensuring process controls and governance expectations are embedded and operating effectively, coordinate responses to audit/control inquiries, and partner with various departments (Lending, Credit, Operations, Compliance, Technology) to resolve systemic issues and implement procedural/tooling changes. You will also drive the adoption of process improvements and ensure team training and adherence. There is a possibility to lead and develop a dedicated program and/or framework.

Requirements

• 7+ years of related experience in Credit Administration or similar field.
• Bachelor's degree in a related field required.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge of commercial credit-related discipline with experience with a variety of lending products and segments.
• Intermediate to advanced ability to problem-solve independently, adapt to changing priorities, act with urgency, and deliver across projects.
• Analytical, organizational, communication, and collaboration skills.
• Advanced speaking and writing communication skills.

Responsibilities

• Govern day‑to‑day execution of Lending Administration workflow, ensuring outputs meet policy, regulatory, and quality requirements.
• Provide formal review/approval where required and ensure timely issue escalation and resolution.
• Oversee reporting and analytics for workflow performance (capacity, service levels, exceptions, quality).
• Use insights to manage priorities, improve throughput, and drive consistent execution across the program and/or team.
• Lead in ensuring process controls and governance expectations are embedded and operating effectively (e.g., documentation standards, evidence retention, SOX/control testing support).
• Coordinate responses to audit/control inquiries for the team’s scope.
• Partner with Lending, Credit, Operations, Compliance, and Technology to resolve systemic issues and implement procedural/tooling changes.
• Drive adoption of process improvements and ensure team training and adherence.
• May lead and develop a dedicated program and/or framework to operate.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge
• Learning the ins and outs of how successful companies operate and manage their finances
• Invaluable hands-on experience to help grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Senior