Legal Support Specialist

CACI International•New York, NY

20h•Onsite

About The Position

This Litigation Support Specialist position is a great opportunity for someone who enjoys providing eDiscovery consulting to attorneys and program clients. You will lead a team of 4 Litigation Support Specialist, develop workflows and procedures, and provide project guidance. This position allows candidates to provide Discovery best practices consulting services that focus on delivering complex client requests leveraging Relativity and Relativity AI suite as well as other litigation support tools including Legal Files, Nexidia, and Language Weaver. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications and the ACEDS certification! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more!

Requirements

A DOJ MBI is required to begin employment.
Experience using, supporting and training users on the following application: Relativity.
In-depth understanding of eDiscovery protocols and specifications.
Excellent attention to detail, and ability to perform tasks accurately and quickly.
Ability to meet deadlines and prioritize tasks according to client requirements.
Customer-focused, congenial, professional attitude for working on site with government clients.
Requires at least seven years of experience in providing direct support to end users of computer applications, of which at least three years were spent supervising a team providing such support.
Must have experience actually setting up an end user support program.
Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported.
At least two years of experience in automated litigation support very strongly preferred.
An Undergraduate degree is preferred.

Nice To Haves

Five years of eDiscovery technical and management experience.
Experience using, supporting and training users on the following applications: CaseSoft Suite, Nexidia, Legal Files, Case Dynamics, Practice Manager, and additional litigation software tools.
Experience supporting IT systems in a federal government environment.
Understanding of government IT security requirements.
Training experience.
Trial support experience.
Bachelor’s degree.
Law Degree or paralegal certificate.
Relativity Certifications.
Experience in automated litigation support is very strongly preferred.

Responsibilities

Provides end user support and consultation on both incoming and outgoing data productions.
Works extensively and directly with client managers, clients (including attorneys, paralegals, and investigators), IT personnel, and support staff.
Creates and manages databases and workspaces, including managing accounts, creating layouts and conducting searches, coordinates the importing and exporting of data, and serves as liaison between end user and IT personnel.
Prepares productions and trial materials, and consults with end users to help them effectively cull, search, and use the data.
Provides troubleshooting support and end user training (both formal and informal) on applications such as Relativity, Nexidia, CaseSoft suite, Brainspace, Legal Files and Practice Manager.
Provides recommendations for optimal formats for use in litigation support tools and for downstream tasks.
Manages and tracks all support activities.
Responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.
Responsible for designing, directing, and evaluating the effectiveness of the entire program.
Oversees all aspects of user and system documentation, training, communications, budgeting and staffing.
Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to client managers on the best ways to make applications available, and on which packages might be best suited for particular needs or the existing technical environment.