Legal Services Coordinator

OU Health•Oklahoma City, OK

About The Position

The Legal Services Coordinator coordinates professional liability claims and works with attorneys in the Office of the Chief Legal Officer to manage other claims, including general liability, D&O, automobile, and property claims. The role works closely with the Patient Safety and Experience Departments and involves maintaining detailed tracking logs, completing specialized processing tasks, and facilitating communication with external parties. The coordinator supports the Company’s litigation management processes and in-house litigation counsel by handling subpoena and record requests, coordinating committee activities, processing expenses, managing correspondence, and facilitating scheduling and other logistics. The position also screens calls and visitors and performs other duties as assigned.

Requirements

Bachelor’s degree required.
At least 3 years of experience in an insurance, claims, or legal environment required.
Certified Paralegal (CP) credential issued by the National Association of Legal Assistants (NALA), or successful completion of the Paralegal Advanced Competency Exam (PACE) offered by the National Federation of Paralegal Associations (NFPA), required within 2 years of hire.
Oklahoma Claims Adjuster License issued by the Oklahoma Department of Insurance required within 1 year of hire.
Advanced proficiency in Microsoft Office products, such as Word, Outlook, Excel, and PowerPoint, and a high aptitude with other user software.
Ability and desire to become proficient using the Company’s claims, underwriting, and other IT systems.
Strong writing skills.
Strong attention to detail and a high level of accountability.
Ability to prioritize tasks without supervision.
Administrative support skills, adaptability, proficiency in computer applications, and strong organizational skills.

Responsibilities

Accept subpoenas.
Issue certificates of insurance (COI) and claims history letters.
Report claims to insurance carriers.
Coordinate and respond to record requests.
Administer claims, incident, and reserve data.
Support and schedule Reserve & Settlement committees.
Oversee completion of insurance applications.
Serve as the point of contact for outside law firms when scheduling OU Health parties and witnesses.
Process legal and litigation expenses for payment.
Track deductibles.
Administer processes that support the Company’s management of litigation.
Support in-house litigation counsel with subpoena responses and discovery matters.
Prepare and respond to email and mail correspondence for in-house litigation counsel.
Facilitate logistics for in-house litigation counsel, including scheduling meetings, conference rooms, conference calls, and travel arrangements.
Receive and screen telephone calls and visitors, directing them to appropriate individuals when needed.
Perform other duties as assigned.