Legal Response Specialist

Perplexity•San Francisco, CA

8d•$100,000 - $115,000

About The Position

Perplexity is hiring a Legal Response Specialist on its Support team to handle legal and other sensitive tickets. The specialist helps Legal answer routine requests for information and supports Governance, Risk & Compliance (GRC) with privacy and security requests. The role involves reviewing cases, drafting responses, and following requests through completion. Support Engineering owns the routing and safeguards that prevent these tickets from being missed, answered by AI, or automatically closed.

Requirements

At least 5 years of experience in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
Experience handling legal, privacy, or law enforcement requests.
Working knowledge of GDPR, CCPA, and data subject requests.
Judgment about when to involve Legal or GRC and care with confidential and privileged information.
Clear writing, including in sensitive customer conversations.
Ability to manage competing deadlines and follow through without reminders.
Experience improving support processes with technical teams, including automation and AI safeguards.

Nice To Haves

Experience with Intercom, Decagon, Linear, or Kodex.
Paralegal, privacy, or compliance experience or certification.
Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
Familiarity with AI products or data tools for case reviews.

Responsibilities

Monitor designated Support and Legal channels, assess urgency, and route requests for human review.
Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance; escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance, gather account history, and draft responses for matters requiring review.
Help GRC process data subject requests and meet deadlines by following approved identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
Track each case through completion, including after handoffs; record decisions, follow up on deadlines, and confirm completion before closing.
Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts; investigate missed cases and verify fixes.
Keep approved replies and handoff instructions current with Legal and GRC, and arrange backup coverage.
Handle other sensitive support escalations and report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.