Emergency Response Specialist

Allegiant•Las Vegas, NV

About The Position

The Emergency Response Specialist supports the airline’s Emergency Response Program through preparedness, response, and recovery activities related to aircraft accidents, significant operational disruptions, and other critical events. Reporting to the Manager of Emergency Response, this role focuses on planning, coordination, documentation, training support, and real-time response assistance to help meet regulatory requirements and manage emergencies affecting passengers, employees, and operations. The role may involve participation in emergency response activations, including potential deployment to on-scene or off-site operations. It also supports family assistance activities, response exercises and training, post-event reviews, program documentation, and coordination with internal stakeholders and external partners. The position may require work outside standard business hours, variable shifts, and some travel.

Requirements

Bachelor’s degree in a related field.
At least two years of experience in emergency response planning.
Must be authorized to work in the United States as defined by the Immigration Act of 1986.
Must pass a criminal background check.
Strong interpersonal skills and ability to work effectively across departments and leadership levels.
Clear, professional verbal and written communication skills in routine and high-pressure situations.
Strong organizational skills, including managing multiple tasks, tracking details, and maintaining situational awareness.
Self-motivated and able to work effectively in a fast-paced, deadline-driven environment with minimal supervision.
Ability to analyze information, identify problems, and determine appropriate actions or escalation.
Sound judgment and professionalism during sensitive situations.
Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, and Excel.
Flexibility to support response and operational needs as required, including outside standard business hours.
Ability to meet the described physical demands, including operating a computer and potentially lifting, pushing, pulling, or carrying up to 20 pounds.
Regular attendance is required.
Team members must report to their assigned trip or work location during declared national and state emergencies unless prohibited by local, state, or federal order.

Nice To Haves

Experience in aviation, airline operations, safety, or a related operational environment.
Experience coordinating across multiple departments or stakeholders during time-sensitive or operationally impactful events.
Knowledge of aviation regulatory or response requirements, such as FAA, NTSB, or the Family Assistance Act, or experience in a regulated environment.
Experience planning, coordinating, or facilitating emergency response exercises or preparedness activities.
Experience supporting real-world emergency response or operationally significant events.
Experience supporting or coordinating an internal volunteer or responder program in an emergency response environment.
Experience developing, updating, and facilitating training.
Experience with technical writing and document maintenance, including manuals, checklists, and reports.
Experience using automation or advanced tools to streamline workflows or support operational processes.
Experience coordinating with external partners such as airports, vendors, or public agencies.
Training or certifications related to emergency management, aviation, incident command systems, family assistance, exercise design, crisis communication, or continuity planning.
Additional training in facilitation, trauma-informed response, project management, or workflow automation.

Responsibilities

Support the planning, maintenance, and continuous improvement of the airline’s Emergency Response Program, including plans, procedures, and response resources.
Assist in coordinating emergency response activities during operational disruptions or significant events, supporting information flow, situational awareness, and cross-functional collaboration.
Serve as an assigned response team member during emergency response activations as directed, potentially deploying to on-scene or off-site response operations.
Support family assistance activities, coordinating with internal teams, volunteers, and external partners during accidents or significant events.
Coordinate and support emergency response drills, exercises, and preparedness activities, including tabletop and functional exercises.
Assist with developing, facilitating, and maintaining emergency response training materials and sessions.
Contribute to post-event and post-exercise reviews, reports, lessons learned, and program improvement efforts.
Develop, update, and maintain emergency response documentation, including manuals, checklists, guides, and reference materials.
Coordinate with internal stakeholders to support response readiness and execution.
Support the use and maintenance of tools and systems for emergency response coordination, communication, reporting, and workflow management.
Assist with coordination with external partners, such as airports, vendors, or agencies, for exercises or response activities.
Perform other duties as assigned in support of emergency response readiness, response, and recovery activities.