Client Response Specialist

Sweet James • Newport Beach, CA

9d • Onsite

About The Position

Sweet James Accident Attorneys is hiring a Client Response Specialist for its Phoenix office. This is a full-time, on-site, sales-driven position with varying shift options. Schedules are set in advance and may start between 7 a.m. and 11 a.m. The role requires availability for rotating weekends and potential holidays, as well as after-hours work and occasional weekends.

The specialist serves as an initial point of contact for accident victims, responding with empathy and urgency, explaining the firm's services, qualifying potential cases, and guiding prospective clients through signing a retainer. The position balances compassionate client care with sales performance, initiative, and persistence. The specialist also works with legal and client service teams to support smooth case handoffs.

Compensation includes a base rate with the potential for additional income through bonuses. The company describes opportunities for growth and advancement and seeks stable, long-term team members.

Requirements

• Strong sales background with a proven record of meeting and exceeding goals.
• Competitive, ambitious, and results-driven approach.
• High emotional intelligence and ability to show genuine empathy.
• Exceptional communication and active listening skills.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Self-starter who takes initiative and leads conversations confidently.
• Goal-oriented mindset and discipline to execute consistently.
• Solid work ethic and positive attitude.
• Ability to work well under pressure while maintaining a positive attitude.
• Previous experience in customer service, sales, or a related field.
• Excellent written and verbal communication skills.
• Availability to work after hours and occasional weekends; the schedule also requires rotating weekends and potential holidays.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Serve as the first point of contact for accident victims calling Sweet James.
• Listen empathetically and urgently, reassuring clients during moments of pain and confusion.
• Explain the firm's services and help clients take the step of signing with the firm.
• Qualify potential cases quickly and accurately.
• Drive performance while maintaining high standards of care.
• Lead conversations, overcome objections, and close retainers.
• Balance compassion with persistence in client interactions.
• Collaborate with legal and client service teams to ensure smooth case handoffs.

Benefits

• Competitive pay with performance incentives; the position offers a base rate with potential additional income through bonuses.
• Full benefits package including medical, dental, and vision insurance.
• Paid holidays and PTO.
• 401(k) with 2% match after 90 days.
• Growth and advancement opportunities.
• Collaborative, mission-driven team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed