Legal Relationship Manager
About The Position
As a Legal Relationship Manager, you’ll help law-firm clients and Virtual Legal Professionals (VLPs) stay aligned, supported, and successful throughout their engagements. The role focuses on strengthening communication, resolving issues early, and keeping partnerships running smoothly while identifying appropriate growth opportunities. This is a fully remote role within Eastern Time, requiring roughly 10 hours across the week. Work may include reviewing conversation notes, conducting Zoom check-ins, maintaining timelines and contact records, sending follow-ups, coordinating next touchpoints, identifying communication or expectation-setting needs, and spotting appropriate opportunities for service expansion.
Requirements
- Background in legal services or law-firm operations, legal staffing, or client relationship management.
- Strong written and verbal communication skills.
- Strong emotional intelligence (EQ) and organizational skills.
- Ability to manage time independently.
- CRM proficiency; HubSpot is preferred.
- Comfort with tools such as Clio, MyCase, or Smokeball.
- Solid remote-technology skills.
Responsibilities
- Act as the main point of contact for assigned clients and VLPs.
- Run onboarding and kickoff calls, as well as ongoing check-ins.
- Facilitate candid conversations and resolve conflicts with sound judgment.
- Track engagement health, changes, and next steps in HubSpot.
- Coordinate adjustments to hours, placements, and transitions, along with related updates.
- Identify expansion, additional-services, and referral opportunities when appropriate.
- Review notes, maintain timelines and contact records, send follow-ups, and coordinate next touchpoints.
- Look for patterns in communication and identify where expectations may need resetting.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
