Legal Relationship Manager

Woven Legal • Atlanta, GA

8d • Remote

About The Position

As a Legal Relationship Manager, you’ll help law-firm clients and Virtual Legal Professionals (VLPs) stay aligned, supported, and successful throughout their engagements. The role strengthens communication, addresses issues early, and helps partnerships run smoothly while identifying appropriate growth opportunities.

The position is fully remote within Eastern Time and requires roughly 10 hours across the week. Work includes reviewing conversation notes, conducting Zoom check-ins, updating timelines and contact records, sending follow-ups, coordinating next touchpoints, identifying communication patterns and expectation issues, and reviewing open threads to ensure follow-through.

Requirements

• Background in legal services or law firm operations, legal staffing, or client relationship management.
• Strong written and verbal communication, emotional intelligence, organization, and independent time-management skills.
• CRM proficiency; HubSpot is preferred.
• Comfort using tools such as Clio, MyCase, or Smokeball.
• Solid remote technology skills.

Nice To Haves

• Experience with HubSpot.

Responsibilities

• Act as the main point of contact for assigned clients and VLPs.
• Run onboarding and kickoff calls, as well as ongoing check-ins.
• Facilitate candid conversations and resolve conflicts with sound judgment.
• Track engagement health, changes, and next steps in HubSpot.
• Coordinate adjustments to hours, placements, and transitions, along with related updates.
• Identify expansion, additional services, and referral opportunities when appropriate.
• Review conversation notes, update timelines and contact records, send follow-ups, coordinate next touchpoints, and monitor open threads.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed