Legal Product Manager
About The Position
The Legal Product Manager is responsible for defining the product roadmap, capabilities, and development of legal technology platforms serving all ACE markets, and communicating the platform’s strategic and tactical goals and objectives. The role leads product strategy and delivery for legal technology platforms and AI-enabled solutions. It translates business objectives into product roadmaps, user stories, acceptance criteria, process flows, and functional requirements; prioritizes the product backlog; evaluates business cases and vendor solutions; and coordinates Legal Operations, IT, vendors, and other stakeholders. The position also establishes product goals and measures, supports implementation and adoption, researches industry and technology developments, and applies subject matter expertise in legal operations and technology to guide decisions.
Requirements
- 7–9 years of progressive experience in legal operations, legal administration, legal technology, or a related field.
- Demonstrated experience in project management.
- Experience working within Agile, Scrum, or similar product development methodologies.
- Experience supporting in-house litigation or claims legal teams.
- Thorough knowledge of legal operations, legal administration, litigation support, legal workflows, and legal service delivery models.
- Strong understanding of legal technology platforms, including matter management, document management, workflow automation, discovery, knowledge management, and related enterprise applications.
- Strong analytical and problem-solving skills, including the ability to evaluate business needs, financial impacts, return on investment, risks, and technology solution alternatives.
- Stakeholder management and relationship-building skills, with the ability to influence and collaborate across Legal, Operations, IT, vendors, and executive leadership.
- Excellent verbal, written, presentation, and facilitation skills, including the ability to communicate technical concepts to non-technical audiences and prepare executive-level recommendations.
Responsibilities
- Develop, maintain, and communicate the vision, strategy, and roadmap for legal technology products, platforms, and AI-enabled solutions, aligning them with Legal, Claims, and enterprise objectives.
- Evaluate business cases, financial impact, implementation costs, operational benefits, risks, and return on investment for technology initiatives, product enhancements, and vendor solutions.
- Translate business objectives into product roadmaps, user stories, acceptance criteria, process flows, and functional requirements; own and prioritize the product backlog to maximize business value.
- Serve as the primary liaison between Legal Operations, IT, vendors, and business stakeholders to gather requirements, align priorities, communicate product direction, and drive stakeholder engagement.
- Cultivate and manage strategic relationships with external vendors, enterprise stakeholders, technology partners, consultants, and industry organizations; evaluate solutions, oversee pilots, influence vendor roadmaps, and maximize business value.
- Establish product goals, key performance indicators, and success metrics; monitor product performance, user adoption, stakeholder feedback, and enhancement opportunities to drive continuous improvement.
- Develop implementation plans, governance processes, training materials, executive presentations, and stakeholder communications to support successful product delivery and adoption.
- Research legal industry trends, emerging technologies, market developments, and stakeholder needs to identify opportunities for innovation, automation, process improvement, and new technology solutions.
- Maintain subject matter expertise in legal operations, legal technology, AI, automation, document management, and matter management solutions while making strategic and tactical decisions that balance organizational priorities, business needs, and long-term product vision.
Benefits
- Medical, dental, and vision health coverage
- 401(k) savings plan with company match
- Pension
- Tuition assistance
- Floating holidays
- PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts on membership, insurance, travel, entertainment, services, and more
- Incentive program for eligible full-time positions, based on organization, team, and personal performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
