Legal Privacy Analyst
About The Position
The Legal Privacy Analyst serves as the first point of contact for incoming privacy and data protection requests submitted to client mailboxes. The role triages user requests, applies appropriate response macros, provides self-service guidance, and escalates complex matters to the appropriate internal teams. The analyst also handles account deletion confirmations by verifying user identity and intent and routing tickets to the daily bulk account deletion queue. The position requires careful handling of sensitive information and maintaining security, confidentiality, and discretion. IP House describes itself as a provider of end-to-end solutions to combat illicit trade and intellectual property theft. It offers a flexible work environment and a comprehensive benefits package. Remote hiring is currently available only to candidates in the listed states where the company is licensed: CA, CO, CT, DC, ID, MA, MI, NJ, NY, OH, OR, PA, SC, TN, TX, VA, and WA. Candidates must be legally eligible to work in the United States; visa sponsorship is unavailable.
Requirements
- At least 2 years of experience in legal compliance, law enforcement support, privacy operations, or a similar role.
- Strong understanding of user privacy, data, legal terminology, and documentation.
- Excellent attention to detail and critical thinking skills.
- Proficiency in data extraction and management.
- Outstanding written and verbal communication skills.
- Ability to maintain confidentiality and handle sensitive information.
- Experience with case management or ticketing systems.
- Must be legally eligible to work in the United States; visa sponsorship is not available.
Nice To Haves
- IAPP certification, such as CIPP/US or CIPP/E.
- Paralegal certification or experience.
- Familiarity with international privacy laws such as the GDPR and CCPA.
- Experience working with technology companies or online platforms.
- Background in content moderation or Trust & Safety operations.
Responsibilities
- Triage and respond to privacy requests using the client's macro system, including data access requests, opt-out requests, email unsubscribes, privacy policy questions, and general data protection inquiries.
- Guide users through self-service solutions for account deletion, data downloads, email changes, two-factor authentication issues, and privacy settings adjustments.
- Confirm user identity and intent for account deletion requests and route tickets to the daily bulk account deletion queue for processing.
- Identify regulator requests and flag them for immediate escalation to the DPO team.
- Redirect specialized requests to Customer Experience, Trust & Safety, Copyright, and Legal teams as appropriate.
- Apply closure protocols for spam, resolved issues, and situations requiring no further action.
- Maintain security, confidentiality, and discretion when handling sensitive information.
Benefits
- Flexible work environment.
- Comprehensive benefits package designed to support employee and family health, well-being, and financial security.
- Continuous learning and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
