Legal Priority Operator - 3rd Shift (Hybrid)

RR Donnelley•Phoenix, AZ

8d•Hybrid

About The Position

The Legal Priority Operator serves as the primary point of contact for incoming department requests involving word-processing projects, including formatting, proofreading, editing, document styling, printing, and converting or saving documents as PDFs. The role coordinates and prioritizes workloads, gathers assignment details from requesters, determines how tasks should be completed, and directs work to appropriate internal, local, or off-site resources. The operator may also assist with proofreading and quality control during high-volume periods, deliver work within negotiated timeframes, maintain knowledge of firm-supported software, and support other duties and special projects as assigned. This is a hybrid, third-shift position scheduled Tuesday through Saturday from 11:00 p.m. to 7:30 a.m. Overtime may be required. The stated pay rate is $26.31 per hour; compensation may also include overtime, shift differential, call-in, or stand-by pay, depending on the role. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

Ability to work in a fast-paced environment and meet pressing deadlines.
Ability to produce quality work product.
Minimum typing speed of 60 words per minute with 95% accuracy.
Excellent verbal and written communication skills.
Flexibility to work overtime as required.
High school diploma or equivalent.
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
Prior document-processing experience in a team environment.

Nice To Haves

Bachelor’s degree or at least 2 years of legal experience preferred.
Experience or exposure to legal software and applications such as Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace.
Knowledge of legal terminology preferred but not required.
Transcription experience is a plus.

Responsibilities

Serve as the primary point of contact for incoming department requests for word-processing projects, including formatting, proofreading, editing, document styling, printing, and PDF conversion or saving.
Coordinate, assign, distribute, prioritize, track, and expedite departmental workload.
Interface with requesters to gather detailed information about assignment requirements.
Analyze requests to determine how tasks should be performed and engage appropriate resources for completion.
Direct requests to proper resources and coordinate with local and off-site office services.
Assist with proofreading and quality-control analysis during heavy-volume periods.
Deliver projects within a reasonable, negotiated timeframe.
Maintain thorough knowledge of all firm-supported software packages.
Perform other related duties and assist with special projects as assigned.