Legal Operations Servicing Specialist

Fifth Third Bank • Cincinnati, OH

2d

About The Position

The Legal Operations Servicing Specialist works independently and as part of a team to interpret, investigate, and process complex legal orders. The role requires specialized knowledge of legal terminology, court systems, and court orders, including escalated and sensitive requests with strict deadlines. The specialist helps reduce the Bank’s financial and reputational risks by identifying issues and escalating them promptly, while following policies and procedures and supporting positive customer experiences.

The position provides support for a range of law-related activities, including legal research, analysis of legal requests, communications with attorneys and government agencies, and the handling of legal orders such as subpoenas, garnishments, search and seizure warrants, court-controlled expenditures, and freeze orders. It also supports training and onboarding, reporting and tracking, department procedures, and accurate maintenance of legal files and databases.

Requirements

• Qualified in an American Bar Association-approved curriculum, hold a Certified Legal Assistant designation, have passed the Paralegal Advanced Competency Examination, or have 1–2 years of experience in a related field.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Strong analytical and logical reasoning skills for problem solving.
• Experience with Microsoft Office products, including Access, Word, Excel, PowerPoint, and Outlook.
• Ability to work in a team environment and present a professional image while earning the respect of staff, peers, and senior management.
• Resourceful, flexible, energetic, and assertive when negotiating terms with other firms.
• Ability to maintain a high level of confidentiality.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Provide support for law-related activities, including legal research to determine the scope of specific legal requests.
• Analyze and interpret legal orders to determine their scope, jurisdiction, timeframe, and due dates.
• Assist with processing escalated subpoena requests, sensitive garnishment matters, search and seizure warrants, court-controlled expenditures, freeze orders, and other legal orders.
• Review legal orders for potential risk, issues, or liability and escalate concerns promptly under established guidelines.
• Communicate and negotiate with attorneys, federal and state agencies, and law enforcement personnel to clarify and comply with summonses and subpoenas.
• Provide request status updates, request extensions when necessary, and notify requesters when document production may exceed cost limitations in an order.
• Maintain effective working relationships with external and internal legal counsel during legal-order processing.
• Assist with developing and maintaining training and onboarding processes.
• Provide analytical support to the supervisor for metrics, procedures, and escalated issues, including preparing reports, escalated due-date requests, and risk-item tracking.
• Maintain and update files, databases, and legal trackers accurately.
• Monitor case schedules and filing deadlines, including motions to quash and objections.
• Draft correspondence for legal counsel, internal partners, and requesters.
• Initiate and remove account holds and initiate bank checks for disbursement to appropriate parties as specified in legal orders.
• Assist with updating and maintaining the accuracy of department procedures.
• Communicate with customers, requesters, and agencies on incoming and outgoing calls, following applicable procedures and scripts.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed