Special Servicing Operations Specialist

Bank OZK•Bremen, GA

12h

About The Position

The Special Servicing Operations Specialist provides technical and administrative support for repossession, remarketing, litigation, insurance, third-party agency, and loan servicing activities. The role supports the Bank’s internal collection operation and facilitates special servicing requirements for Consumer and Small Business loans. It also coordinates collateral repossessions, supports insurance exception resolution, legal placements, vendor reconciliation, asset disposition, collection calls, and incoming department calls. The specialist must follow applicable collections laws and Bank policies, procedures, and guidelines.

Requirements

High school diploma or equivalent.
One or more years of experience with Microsoft Office Word, Excel, and Outlook.
Prior collection experience.
Knowledge of federal, state, and municipal collection requirements.
Knowledge of general banking.
Customer service skills.
Interpersonal skills to discuss sensitive financial situations tactfully and empathetically while maintaining the Bank’s image.
Analytical calculation, time-management, and problem-solving skills.
Effective verbal and written communication skills.
Ability to multitask and work under general supervision.
Ability to work in a fast-paced environment with exacting requirements.
Skill in using computers and Microsoft Office, including Outlook, Word, and Excel.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Responsibilities

Provide frontline support in managing the Bank’s internal collection operation.
Coordinate repossession activity to secure personal property collateral.
Facilitate special servicing requirements for Consumer and Small Business loans.
Follow federal, state, and municipal collections laws, including the Fair Debt Collections Practices Act (FDCPA).
Resolve insurance exceptions within Indirect Lending.
Assign legal placements to the legal network.
Reconcile monthly vendor items.
Assist with remarketing activities during the asset disposition process for personal property.
Assist with collection calls.
Field incoming calls into the department’s inbound ACD group.
Maintain punctuality and attendance.
Follow Bank policies, procedures, and guidelines.