Escrow Servicing Operations Specialist-Flood (Remote)
First American•Usa, SC
•Remote
About The Position
ServiceMac, a mortgage sub-servicing company, is hiring an Escrow Servicing Operations Specialist to support flood insurance activities and escrow servicing. The role focuses on accurate, timely escrow updates and disbursements, maintaining service quality, and providing customer-focused support. Responsibilities span the loan lifecycle, from acquisition through ongoing servicing and servicing transfers, and include flood premium disbursements, flood zone determination review, policy and coverage maintenance, and lender-placed flood insurance.
Requirements
- At least 1 year of experience working in a mortgage environment; mortgage loan servicing experience is preferred.
- Strong written, presentation, and verbal communication skills.
- Problem-solving skills.
- Organizational skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Knowledge of mortgage servicing requirements, including RESPA, CFPB regulations, the Flood Disaster Protection Act, NFIP, and flood insurance carrier requirements.
Nice To Haves
- Bachelor’s degree.
- Experience in mortgage loan servicing.
Responsibilities
- Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
- Monitor service delivery, productivity, and quality standards for flood insurance, including flood zone determinations, policy renewals, and coverage adequacy.
- Process escrow-related documents and disbursements accurately and timely.
- Research exceptions and process off-cycle requests.
- Perform general account maintenance.
- Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
- Ensure compliance with applicable regulatory and legal requirements, including investor guidelines, the Flood Disaster Protection Act, and National Flood Insurance Program (NFIP) requirements.
- Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
- Perform basic mathematical calculations related to escrow servicing.
- Maintain accurate accounting of escrow disbursements.
Benefits
- Medical insurance, based on eligibility.
- Dental insurance, based on eligibility.
- Vision insurance, based on eligibility.
- 401(k), based on eligibility.
- PTO and paid sick leave, based on eligibility.
- Employee stock purchase plan, based on eligibility.
- Other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
