Loan Servicing Specialist - Escrow Analysis

Regions Bank•Hattiesburg, MS

10h•Hybrid

About The Position

At Regions, the Loan Servicing Specialist performs operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The role reviews incoming work and loan documentation, validates documents and data, enters information into systems, responds to inquiries, prepares and corrects reports and documents, and researches loan-related issues. The position works under general supervision and follows established guidelines and procedures while supporting risk management, regulatory compliance, cybersecurity, and process improvement. The role is based at the Hattiesburg Mortgage Ops location in Hattiesburg, Mississippi. Associates work regular hours with full days in the office three or more days per week. Required on-site training takes place during the first 90 days, Monday through Friday, from 7:30 AM to 4:30 PM. The regular schedule is Monday through Friday, within 7:00 AM to 6:00 PM, with a lunch break. The position tracks time and is eligible for overtime for hours worked over 40 per week. It may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Requirements

High school diploma or GED.
Pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.

Nice To Haves

One year of banking or related work experience.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Review loan documentation for accuracy.
Validate loan documentation, reports, and/or systems.
Document missing, incorrect, or incomplete documents and/or data.
Perform data entry and/or enter loans into the appropriate systems.
Resolve customer or associate inquiries as necessary and communicate when applicable.
Prepare, edit, distribute, and/or correct documents and reports.
Research and resolve loan-related issues, including missing payments, disputed account history requests, and general loan questions.
Work under general supervision and follow established guidelines and procedures.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.