Legal Operations Servicing Specialist

Fifth Third Bank • Cincinnati, OH

3d • Onsite

About The Position

The Legal Operations Servicing Specialist works independently and as part of a team on complex legal orders requiring specialized knowledge of legal terminology, court systems, and court orders. The specialist interprets, investigates, and processes legal orders, including escalated or sensitive requests with demanding deadlines, while helping reduce financial and reputational risk to the bank.

The position provides support for law-related activities, including legal research and handling communications with attorneys, agencies, law enforcement personnel, legal counsel, customers, and requesters. It also supports training and onboarding, reporting and metrics, legal tracking and records, procedure updates, and account holds and disbursements. The role is accountable for following bank policies and procedures, identifying and escalating risk, and supporting positive customer and colleague experiences. No supervisory responsibilities are assigned.

Requirements

• Bachelor's degree preferred.
• Qualification through an American Bar Association-approved curriculum, a Certified Legal Assistant designation, a passed Paralegal Advanced Competency Examination, or 1–2 years of experience in a related field.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Strong analytical and logical reasoning skills for problem solving.
• Experience with Microsoft Office products, including Access, Word, Excel, PowerPoint, and Outlook.
• Ability to work in a team environment and present a professional image while commanding the respect of staff, peers, and senior management.
• Resourcefulness, flexibility, high energy, and assertiveness when negotiating terms with other firms.
• Ability to maintain a high level of confidentiality.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Provide support for law-related activities, including legal research to determine the scope of specific legal requests.
• Analyze and interpret legal orders to determine their scope, jurisdiction, timeframe, and due dates, including escalated subpoenas, sensitive garnishments, search and seizure warrants, court-controlled expenditures, and freeze orders.
• Review legal orders for potential risks, issues, or liabilities and escalate them promptly under established guidelines.
• Communicate and negotiate with attorneys, federal and state agencies, and law enforcement personnel about the scope and status of summonses and subpoenas; request extensions when necessary and notify requesters when document production may exceed cost limitations.
• Communicate with external and internal legal counsel to maintain working relationships while processing legal orders.
• Assist with developing and maintaining training and onboarding processes.
• Provide analytical support to the supervisor for metrics, procedures, and escalated issues, including preparing reports, escalated due-date requests, and risk-related tracking.
• Maintain and update files, databases, and legal trackers; monitor case schedules and filing deadlines, including Motions to Quash and objections; and draft correspondence for legal counsel, internal partners, and requesters.
• Initiate and remove account holds and initiate bank checks for disbursement to appropriate parties as specified in legal orders.
• Assist with updating and maintaining the accuracy of department procedures.
• Communicate with customers, requesters, and agencies on incoming and outgoing calls in accordance with applicable procedures and scripts.
• Follow bank policies and procedures, identify and report risks, and support a positive customer experience.

Benefits

• Comprehensive benefits supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed