Legal Operations Lead

Harley-Davidson•Milwaukee, WI

25d•Onsite

About The Position

The Legal Operations Lead will have responsibility in the following primary areas: (i) legal technology and systems, (ii) process improvement, (iii) knowledge and matter management systems, (iv) vendor and financial management, and (v) metrics and reporting for the Legal Department. The individual in this role must have excellent time management, project management, and communication skills to ensure the individual is able to effectively manage competing priorities and can drive complex projects involving stakeholders from all levels to completion. The ideal candidate will have: (i) extensive experience with legal billing and legal case management software, (ii) experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance, (iii) expertise with defining and tracking key performance indications (KPIs) for legal operations.

Requirements

High School Diploma or Equivalent Required
Typically requires a minimum of 5 years of related experience
Legal operations-related experience
Works independently with guidance in only the most complex situations
Proven ability to prioritize, organize, and implement multiple complex projects
Critically evaluate information from multiple sources, ask questions, and reconcile differences to deliver effective guidance
An ability to work on multiple tasks simultaneously and lead several projects in a dynamic and fast-paced work environment
The ability to lead and work well in a team environment
A high level of integrity, excellent judgment, critical thinking skills, and the ability to identify all relevant issues
Excellent decision-making and critical thinking skills, as well as strong written and verbal communication skills (including good listening skills)
Self-motivated with an unwavering commitment to excellence, accuracy, and quality
Applicants must be currently authorized to work in the United States.

Nice To Haves

Bachelor's Degree Preferred
extensive experience with legal billing and legal case management software
experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance
expertise with defining and tracking key performance indications (KPIs) for legal operations

Responsibilities

Evaluate, implement, and manage legal tech tools (e.g., e-billing, matter management, contract lifecycle management).
Lead system integrations and ensure user adoption across the legal team.
Maintain data integrity and reporting capabilities.
Identify and implement process improvements to streamline legal operations.
Lead cross-functional projects and change management initiatives.
Develop and enforce best practices and standard operating procedures.
Oversee knowledge management systems to ensure effective information sharing.
Develop strategies for capturing institutional knowledge and legal precedents.
Support matter intake and tracking processes.
Manage relationships with outside counsel and legal service providers.
Lead RFPs, negotiate fee arrangements, and monitor vendor performance.
Collaborate with Finance to manage legal budgets and track spend.
Define and track key performance indicators (KPIs) for legal operations.
Provide regular reports and insights to legal leadership.
Use data to drive continuous improvement and strategic decision-making.