Legal Innovation Specialist

Adyen • San Francisco, CA

4d • Onsite

About The Position

Adyen is seeking a strategic and technical Legal Innovation Specialist to join its Legal Strategy and Enablement team. The role drives and scales legal technology strategy, workflow automation, knowledge management, and AI innovation across the global legal function. The specialist owns the legal technology stack and integrates legal systems with enterprise platforms, while establishing self-service portals, automating high-volume workflows, building analytics dashboards, and deploying AI tools. The role serves as a bridge between Legal and global business teams, leading technical implementations that improve legal service delivery and commercial velocity. The Global Legal team is centered in Amsterdam, New York, San Francisco, and Singapore, and the role applies across Adyen’s global operations. The position is based in Adyen’s San Francisco office. Adyen is an office-first company and does not offer remote-only roles.

Requirements

• At least 5 years of experience in Legal Operations, emphasizing technology strategy, AI implementation, systems engineering, or technical product management in a legal context.
• Proven experience executing complex technical implementations and scaling global legal enablement, knowledge management, and intake systems.
• Hands-on experience administering and integrating enterprise legal technologies, including CLM systems, e-signature tools, CRM platforms, and workflow automation engines.
• Hands-on technical proficiency with AI tools, prompt engineering, playbook configuration, and metadata extraction.
• Expertise in data analytics, visualization, and building KPI dashboards to measure operational impact.
• Technical problem-solving mindset and knowledge of legal data privacy, security, and governance standards.
• Ability to prioritize, lead change management, and solve problems proactively in a fast-paced technology environment.
• Excellent communication and stakeholder management skills, including the ability to translate complex legal and technical concepts into actionable strategies.

Responsibilities

• Lead the administration, roadmap, and enhancement of legal platforms, including CLMs, e-signature tools, repository systems, and intake tools, and oversee integrations with enterprise platforms.
• Architect, build, and maintain centralized self-service knowledge portals and resource hubs for global legal and business inquiries.
• Map, optimize, and automate legal workflows, contract lifecycles, standardized guidance, and intake triage to reduce bottlenecks and promote global consistency.
• Evaluate, pilot, and deploy AI solutions, including automated redlining, contract metadata extraction, prompt engineering, and custom AI playbooks.
• Lead change management, training, and adoption for legal AI and productivity tools.
• Design, build, and report on KPI dashboards tracking process cycle times, portal usage, and contract turnaround times.
• Partner with Commercial Legal, Technology, and business stakeholders, and manage technical relationships with vendors.
• Evaluate new tools, manage user permissions, and help ensure system uptime, security, and data governance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed