Legal Director, Contracts

Carta•Hamilton Township, NJ

3d•$161,300 - $239,400•Onsite

About The Position

Carta is hiring a Legal Director for its Carta Law Contracts team, within the Contracts – North Americas function. The team manages the full lifecycle of commercial contracts for clients, from initial review through execution, serving sophisticated investment fund and asset manager clients. It handles high volumes of pre-M&A contract work at speed, supported by AI-backed tools. The Legal Director leads a group of client accounts and the lawyers who serve them, and is accountable for the quality, speed, and growth of that portfolio. The role focuses on oversight and leadership rather than hands-on contract delivery. It includes responsibility for client service and escalations, account performance and revenue, team resourcing and development, sales support, and adoption of technology and automation. The position reports to the Regional Managing Director and is based in one of Carta’s Canadian or US offices. Carta describes itself as a connected platform and AI-native ecosystem for private capital, bringing together software, services, and legal infrastructure for founders, fund managers, and legal teams. Its platform serves 55,000 companies and more than 1.8 million equity holders in 160+ countries, and 10,000 funds and SPVs representing more than $250 billion in assets under management.

Requirements

Qualified attorney in a relevant jurisdiction, with 5+ years of post-qualification experience (PQE).
Based in one of Carta’s Canadian or US offices.
Deep knowledge of commercial contracts across all contract document product types offered.
Strong coaching instincts and ability to develop lawyers, balance performance across multiple teams, and build team capability.
Financial literacy to interpret P&L drivers, optimise efficiency, and flag commercial risks.
Confidence to independently own and resolve complex client escalations.
Ability to dissect complex requests, analyse team performance data, and reach sound conclusions under ambiguity.
Process discipline to hold teams accountable to quality, service-level agreements (SLAs), and output standards.
Ability to work on issues requiring deep knowledge of organisational objectives and to establish and ensure adherence to budgets, schedules, and performance expectations.
Demonstrates Carta’s operating values through consistent kindness, respect, and inclusive leadership.

Responsibilities

Supervise the client accounts in the assigned group for quality, service levels, and performance, rather than providing hands-on delivery.
Make final decisions on complex escalations or performance issues beyond Managing Lawyer authority.
Drive team-wide playbook reviews.
Own client onboarding and conversion, and work with Customer Success to identify blockers.
Uphold Carta Law’s culture and vision and keep the team aligned.
Manage lawyer and client allocation across accounts, with Managing Director oversight.
Ensure billing information in the Carta Law app is accurate.
Provide delivery inputs to forecasting models, including productivity assumptions, and keep team productivity aligned with agreed assumptions.
Manage revenue for assigned accounts by converting demand to output, flagging demand slowdowns or spikes to Customer Success, and approving one-off discounts and special pricing.
Participate in sales pitches and share frontline client insights to inform sales targeting and priorities.
Identify opportunities for technology enablement and automation across the team and contribute delivery insights to technology R&D workshops.
Drive adoption of new technology, ensure training is completed, and guide how the team approaches tasks.
Liaise with clients and delegate responsibilities to Managing Lawyers as appropriate; remain responsible for the health of assigned clients.
Manage and coach lawyers, including performance reviews, development plans, expense approvals, and annual leave.
Provide input to the Training team on onboarding and ongoing training topics, and support training on playbooks and client standards.
Manage lawyer resourcing and hiring demand, conduct end-of-probation reviews, and lead interviews for lawyer-level hires.
Handle internal escalations concerning lawyer conduct and performance.
Monitor team utilisation, wellbeing, and morale.