Legal Deployment Strategist

Mitratech

5d•$130,000 - $150,000•Remote

About The Position

The Legal Deployment Strategist owns the technical activation of ARIES across assigned customer accounts, moving the platform from launch to real customer adoption and bringing initial use cases into live, verified, daily operation. The role works in close coordination with the Value Experience (VX) team and Value Adoption Consultants (VAC), who lead account enablement, change management, process improvement, and broader training. Together, these teams provide coordinated technical onboarding and support long-term customer value. The strategist leads activation for existing and new accounts, coordinating with account, services, implementation, engineering, information security, product, and AI engineering teams as appropriate. They assess readiness, translate customer legal operations into tailored use cases, configure and validate an initial set of standard use cases, monitor adoption, and contribute field feedback to product roadmaps. The role also supports VX/VAC enablement efforts and routes out-of-scope custom workflow requests through standard support models. This position is 100% remote anywhere in the United States, with travel of up to 25% to customer sites. The anticipated pay range is $130,000–$150,000 annually, and total compensation includes US employee benefits and annual bonus eligibility.

Requirements

At least 8 years of experience in the legal industry, legal technology, or legal operations.
Demonstrated experience with legal workflows, such as matter management, e-billing, contract lifecycle management, or legal operations, gained through legal operations, software implementation, solutions consulting, or professional services roles.
Hands-on experience with generative AI applications, including prompt engineering, prompt testing, and evaluating output quality.
Ability to explain AI principles clearly to executive stakeholders, such as a General Counsel.
Proven ability to work effectively in an integrated account coverage model alongside Customer Success, Account Management, Implementation Partners, and Professional Services.
Strong written and verbal presentation skills, with the ability to drive technical alignment with senior corporate leadership.
Disciplined approach to testing, verifying, and documenting technical use cases.
Willingness and ability to travel up to 25% to customer sites for on-site deployment and working sessions.
Bachelor’s degree in a relevant field such as Business, Information Systems, Legal Studies, or Computer Science, or equivalent practical experience.

Responsibilities

Own end-to-end technical activation of assigned ARIES accounts, from kickoff through steady-state adoption, coordinating with VX/VAC owners and Services or Implementation Partners.
For existing TeamConnect accounts, work with the Account Manager and VX/VAC to assess process fit, data foundations, and user proficiency before activation.
Coordinate net-new onboarding with Services, Implementation Partners, and VACs so ARIES activation aligns with core system rollouts.
Analyze customer legal department operations and translate them into tailored ARIES use cases, building on existing account intelligence.
Work hands-on with customers remotely and on site to deploy and validate an initial set of 10 to 15 standard use cases.
Collaborate with Engineering and Information Security to validate user access controls and permissions and ensure there are no gaps.
Monitor platform telemetry and utilization patterns, identify low-adoption or at-risk accounts, and collaborate on mitigation plans with VX/VAC and Services before escalating to Sales or Customer Success.
Route custom workflow requests outside the starter scope through standard ARIES support models rather than creating ad hoc parallel tracks.
Partner with Product and AI Engineering to share field learnings and identify high-impact use cases for inclusion in standard platform skills.
Assist VX/VAC in creating training materials, e-learning courses, and interactive office hours about emerging platform capabilities.
Support success measures including time to first live, verified use case; verified active use cases per account; account telemetry and utilization; and renewal and expansion metrics assessed jointly with partner teams.