Legal Billing Appeals Specialist

OHagan Meyer•Chicago, IL

9d•Hybrid

About The Position

O’Hagan Meyer is seeking a detail-oriented Legal Billing Appeals Specialist to manage the firm’s insurance carrier invoice appeal process. The role reviews invoice reductions and denials, prepares and submits appeals, monitors deadlines, and tracks recovery efforts. The specialist works with attorneys, billing staff, and finance to maximize revenue recovery, minimize unnecessary write-offs, and identify opportunities to improve billing outcomes. This is a hybrid position. For the first 90 days of employment, the employee must work in the office five days per week. After that period, the employee may transition to a hybrid schedule requiring at least three in-office days per week, subject to manager approval. O’Hagan Meyer is a national law firm focused on high-quality legal representation and client service. The firm values professionalism, collaboration, accountability, and continuous improvement, and is an Equal Opportunity Employer.

Requirements

At least two years of experience in law firm billing, electronic billing, or billing appeals.
Familiarity with outside counsel billing guidelines, carrier reduction codes, and electronic billing requirements.
Experience with electronic billing platforms such as CounselLink, Legal Tracker, Collaborati, eBillingHub, BillBlast, or similar systems.
Proficiency in Microsoft Excel, Word, and Outlook, along with Adobe Acrobat.
Strong written communication skills and the ability to prepare clear, professional appeal narratives.
Excellent organizational skills and the ability to manage multiple deadlines in a fast-paced environment.
Strong analytical and problem-solving skills, with a focus on accuracy and revenue recovery.
Ability to work independently while collaborating effectively with attorneys and administrative staff.
Ability to meet the hybrid work requirements: five office days per week during the first 90 days and at least three office days per week thereafter, subject to manager approval.

Nice To Haves

Insurance defense billing experience or direct experience appealing insurance carrier reductions is strongly preferred.
Experience with legal accounting systems such as Aderant, Elite, or 3E is a plus.
A bachelor’s degree is preferred but not required; equivalent relevant experience will be considered.

Responsibilities

Review insurance carrier invoice reductions and denials to determine appealability and identify recovery opportunities.
Prepare clear, persuasive appeal narratives and supporting documentation for attorney review and approval.
Submit appeals through electronic billing platforms and carrier-specific portals within established deadlines.
Monitor appeal deadlines and provide reminders and status updates to attorneys and billing staff.
Maintain accurate appeal logs and track outstanding appeals, outcomes, and recovered amounts.
Work with attorneys and billing staff to obtain supporting documentation, resolve billing issues, and strengthen appeals.
Collaborate with billing and collections teams to identify trends in carrier reductions and recommend process improvements.
Apply outside counsel billing guidelines, carrier-specific requirements, and applicable appeal procedures.
Prepare reports and maintain spreadsheets to monitor appeal activity, recovery rates, and outstanding items.
Respond to internal inquiries about appeal status, procedures, and billing reductions.
Perform other related duties as assigned.