Legal and Client Support Officer

NSW Department of Communities and Justice • Orange, CA

4d • Onsite

About The Position

The Legal and Client Support Officer provides high-quality clerical and administrative support to legal staff and clients and acts as an important first point of contact for people seeking help with a legal problem. Based in the Orange office, the role operates in a busy, client-focused environment and supports the effective day-to-day delivery of legal services. This is a temporary opportunity with the possibility of becoming ongoing.

Requirements

• Communicate clearly and respectfully with people from a wide range of backgrounds.
• Manage competing priorities and maintain accuracy in a high-volume environment.
• Remain calm when responding to complex enquiries or challenging situations.
• Work collaboratively, use technology confidently, exercise sound judgement, and provide practical, professional support.
• Hold Australian or New Zealand citizenship, Australian permanent residency for ongoing roles, or a valid visa to work in Australia.
• Undertake relevant pre-employment checks, such as a Criminal Record Check and Conduct Service Check.

Responsibilities

• Provide reception services and respond to telephone enquiries.
• Maintain accurate client and matter information.
• Provide clear information about Legal Aid NSW services.
• Provide clerical and administrative support to legal staff and clients.
• Support the effective day-to-day delivery of legal services.

Benefits

• Flexible working options to support work-life balance.
• Professional growth opportunities, including regional graduate programs, Practical Legal Training, work placements, mentoring, training, and secondments.
• Work health, safety and wellbeing programs, training, resources, and respectful work practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed