Legal Actions Process Manager

Columbia Bank•Roseburg, OR

1d•Onsite

About The Position

The Legal Actions Process Manager provides leadership and oversight to a specialized team processing legal actions presented to the bank, including garnishments, levies, subpoenas, and court orders. The role ensures timely and accurate processing in compliance with state and federal laws, supporting the bank’s legal obligations, operational integrity, risk mitigation, and regulatory adherence. The manager leads and develops a high-performing team, provides clear operational direction, coordinates daily activities, and ensures departmental tasks and process certifications are completed accurately, on time, and in compliance with applicable requirements. The manager maintains operational excellence and audit readiness, collaborates with Legal, Compliance, and other internal departments on complex matters, and serves as an escalation point for banker inquiries. The position may represent the bank in legal proceedings, including appearing in court to provide testimony or documentation related to processed legal actions. The manager reviews operational effectiveness and efficiency and recommends improvements, may train others as a subject matter expert, and may perform some of the work of supervised employees. The role also requires compliance with bank policies, regulations, and required training, including maintaining working knowledge of applicable policies and regulations such as the Bank Secrecy Act, Regulation CC, and Regulation E. The position is fully onsite at 1790 NW Garden Valley Blvd, Roseburg, OR 97471. Occasional travel is required.

Requirements

High school diploma or GED.
4–6 years of retail bank operations experience.
Knowledge of banking regulations, policies, procedures, documentation, and legal requirements associated with operations legal processes.
Ability to lead and work with a team whose members may be across various geographic locations.
Proven ability to coach, train, and mentor a team.
Strong attention to detail and ability to multitask effectively.
Strong organizational skills and ability to meet legal and regulatory deadlines.
Interpersonal skills, including the ability to negotiate and influence others.
Ability to handle difficult and sensitive situations, solve problems, and maintain confidentiality.
Proficiency with Microsoft Word and Excel.
Ability to use tact and diplomacy and maintain a professional demeanor.
Effective written, verbal, and presentation skills.
Accountability, dependability, initiative, and ability to prioritize tasks effectively.
Ability to comply with bank policies, procedures, regulations, and required training.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field.
2–4 years of supervisory or lead work experience in a bank operations environment.

Responsibilities

Lead and oversee the team responsible for processing garnishments, levies, subpoenas, court orders, and other legal actions presented to the bank.
Ensure legal actions are processed accurately and on time in compliance with applicable state and federal laws and regulations.
Lead, develop, coach, mentor, and train team members; coordinate daily activities and direct subordinates using established guidelines, procedures, and policies.
Ensure departmental tasks and process certifications are completed accurately, within deadlines, and in compliance with applicable banking laws and regulations.
Maintain operational excellence and audit readiness.
Collaborate with Legal, Compliance, and other internal departments to resolve complex issues and align operations with applicable laws and regulations.
Represent the bank in legal proceedings as needed, including providing testimony or documentation related to legal actions processed by the department.
Serve as the escalation point for banker inquiries, providing guidance and ensuring timely, accurate resolution.
Review the effectiveness and efficiency of managed processes and recommend improvements or changes.
May prepare or teach training coursework as a subject matter expert.
May perform a portion of the work performed by supervised employees.
Stay current on regulatory changes; follow bank policies and procedures, compliance requirements, and complete required annual or job-specific training.
Maintain working knowledge of applicable bank policies and regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security requirements.
Demonstrate and foster Columbia’s corporate culture, take personal initiative, and serve as a positive example.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays
Potential performance-based incentive compensation