Legal Process Operations Specialist

Flagstar Bank•Hicksville, NY

2d•Onsite

About The Position

The Legal Process Operations Specialist processes legal documents served on the Bank concerning customer accounts, including restraining notices, information subpoenas, levies, writs, executions, and garnishments. The role also processes W-8BEN and W-8BEN-E forms and customer identification procedures for new foreign customers, and handles backup withholding and non-resident alien certification. The specialist assists customers and branch personnel with questions about legal process served on the Bank. The position is based in Hicksville, New York. It requires compliance with applicable laws, regulations, and internal policies, as well as completion of required compliance training. The role may also involve special projects and other duties as required.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
At least 3 years of related experience.
Excellent reading and communication skills.
Computer literacy in Microsoft Office applications.
Detail-oriented.
Ability to read and understand legal documentation.
Ability to identify when a situation requires additional legal assistance from supervisors.

Nice To Haves

College, vocational, or associate degree (2 years or equivalent).

Responsibilities

Process restraining notices, information subpoenas, levies, writs, executions, garnishments, and other legal process served on the Bank concerning customer accounts.
Process W-8BEN and W-8BEN-E forms and customer identification procedures for new foreign customers.
Process backup withholding and non-resident alien certification.
Place holds on accounts in response to legal process.
Collect legal processing fees.
Send notification letters to customers.
Prepare responses to information subpoenas.
Remove holds when accounts are released.
Answer telephone calls from branches, customers, and attorneys regarding the matters handled by the role.
Maintain files and scan them into OnBase for storage.
Perform special projects and additional duties as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.