Legal Process Operations Specialist

Flagstar Bank•Hicksville, OH

3d•$19 - $29•Onsite

About The Position

The Customer Documentation Processor is responsible for processing various legal documents such as Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal processes served on the Bank concerning customer accounts. This role also involves processing W-8BEN, W-8BEN-E, and CIP for new foreign customers, as well as handling backup withholding and non-resident alien certifications. The specialist will assist customers and branch personnel with inquiries related to legal processes served on the Bank.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent education level.
Minimum of 3+ years of related experience.
Excellent reading and communication skills.
Computer literate in Microsoft office applications.
Detail oriented.
Ability to read and understand legal documentation.
Ability to discern when a situation requires additional legal assistance from supervisors.

Nice To Haves

College, Vocational or Associates Degree (2 years or equivalent) preferred.

Responsibilities

Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.
Place holds on accounts with regards to process served.
Collect legal processing fees.
Send notification letters to customers.
Prepare responses to Information Subpoenas.
Remove holds when accounts are released.
Answer telephone calls from branches, customers, or attorneys regarding the above referenced matters.
Maintain and scan files into OnBase for file maintenance and storage.
Perform special projects, and additional duties and responsibilities as required.
Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Maintain compliance with applicable federal, state and local laws and regulations.