Legal Actions Process Manager

Columbia Bank•Roseburg, OR

3d•$27 - $36•Onsite

About The Position

The Legal Actions Process Manager provides leadership and oversight to a specialized team that processes legal actions presented to the bank, including garnishments, levies, subpoenas, and court orders. The role ensures timely and accurate processing in compliance with state and federal laws, supporting the bank’s legal obligations, risk mitigation, regulatory adherence, and operational integrity. The manager leads and develops the team, establishes clear direction, coordinates daily activities, and promotes accountability, precision, and continuous improvement. The manager oversees departmental tasks and process certifications, maintains audit readiness, and works with Legal, Compliance, and other departments to resolve complex issues. The role serves as the bank’s representative in legal proceedings as needed, including providing testimony or documentation, and serves as an escalation point for bankers’ inquiries. The position leads or participates in operational reviews and recommends process improvements. It may include performing some of the work supervised, delivering training as a subject matter expert, and coaching or mentoring others. The manager is expected to maintain knowledge of applicable banking regulations and bank policies, complete required training, and demonstrate Columbia Bank’s corporate culture and values. Other duties may be assigned. This is an onsite role at the posted location in Roseburg, Oregon. Occasional travel is required. The pay range is $27.00–$36.00 per hour; the selected candidate’s rate depends on job-related factors. The role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED required.
Four to six years of retail bank operations experience required.
Knowledge of banking regulations, policies, procedures, documentation, and legal requirements associated with operational legal processes.
Ability to lead and work with a team whose members may be in various geographic locations.
Proven ability to coach, train, and mentor a team.
Strong attention to detail and ability to multitask effectively.
Strong organizational skills and ability to meet legal and regulatory deadlines.
Interpersonal, negotiation, and influencing skills, including the ability to handle difficult and sensitive situations and solve problems while maintaining confidentiality.
Proficiency with Microsoft Word and Excel.
Ability to maintain confidentiality and use tact and diplomacy while maintaining a professional demeanor.
Effective written, verbal, and presentation communication skills.
Accountability, dependability, initiative, and ability to prioritize tasks effectively.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field preferred.
Two to four years of supervisory or lead work experience in a bank operations environment preferred.

Responsibilities

Lead, develop, and coordinate the daily activities of a team processing garnishments, levies, subpoenas, court orders, and other legal actions.
Provide direction and oversight to ensure operational excellence, accountability, precision, and continuous improvement.
Ensure departmental tasks and process certifications are completed accurately, on time, in compliance with applicable laws and regulations, and with audit readiness maintained.
Collaborate with Legal, Compliance, and other internal departments to resolve complex issues and align processes with state and federal requirements.
Represent the bank in legal proceedings as needed, providing testimony or documentation related to legal actions processed by the department.
Serve as an escalation point for bankers’ inquiries and provide expert guidance and timely, accurate resolutions.
Lead or participate in periodic reviews of operational effectiveness and efficiency and recommend process improvements or changes.
Direct subordinates in completing assignments using established guidelines, procedures, and policies.
May perform some of the work of supervised employees and may coach, mentor, train others, or deliver coursework as a subject matter expert.
Maintain working knowledge of applicable banking regulations and the bank’s policies and procedures, including those concerning the Bank Secrecy Act, Regulation CC, Regulation E, and bank security.
Follow bank policies and procedures, comply with regulations, and complete required annual or job-specific training.
Demonstrate and foster Columbia’s corporate culture, take personal initiative, and act as a positive example.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Potential eligibility for performance-based incentive compensation.