Legal Account Resolution Specialist
About The Position
Legal Account Resolution Specialists, also referred to as Legal Collectors, work in a call center within a professional law office setting. They make outbound calls and handle inbound calls to notify or locate consumers with delinquent accounts and seek payment. The accounts are in the post-judgment legal stage of collections, and the role includes managing files throughout the legal process. The position requires customer-service focus, technical skills, and an interest in learning the legal field. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., in the office, with no weekends or evenings. Compensation is $20.33 to $21.33 per hour, depending on bilingual ability, plus an uncapped monthly bonus opportunity. The stated average annual bonus is $26,000 after one year of employment.
Requirements
- High school diploma or GED.
- 1–3 years of relevant customer-facing experience, or an equivalent combination of education, training, and experience.
- Knowledge of basic computer operations, including internet research.
- Effective verbal and written communication skills.
- Must pass a detailed background check and drug screening.
Nice To Haves
- Bilingual ability in English and Spanish is preferred, but not required.
Responsibilities
- Request form letters to consumers or representatives to notify them of delinquent accounts and encourage payment.
- Contact consumers or their representatives by telephone to determine the reason for overdue payment and attempt to resolve payment.
- Calculate payment arrangements and negotiate settlements, seeking supervisor or client approval when required.
- Document consumers’ financial status and collection efforts, and enter data to update account notes.
- Contact consumers, representatives, attorneys, and, when applicable, courts to provide status updates and request or supply information and documentation.
- Obtain information needed to process debit and check payments by phone.
- Search the internet, public records, directories, credit bureau reports, and vendor searches, and contact employers and the post office to locate consumers or their assets.
- Determine the next activity on consumer files and monitor files for expected outcomes.
- Follow up to ensure available options are used to achieve debt payment.
- Meet minimum standards for daily calls, files worked, and goals.
- Handle files according to company and client standards, follow scripts, and comply with regulatory requirements.
- Communicate professionally and provide customer service to consumers and third parties on recorded and monitored phone lines.
- Complete required training for the position.
- Maintain regular and predictable attendance.
- Perform other duties as assigned.
Benefits
- Paid time off: 16 days annually.
- Nine company-paid holidays.
- Medical insurance.
- Prescription drug coverage.
- Dental insurance.
- Vision insurance.
- 401(k).
- Life insurance.
- Disability insurance.
- Promotional opportunities from within the firm.
- Employee perks from Verizon, car dealerships, local movie theaters, theme parks, and other providers.
- Incentives through monthly contests.
- Uncapped monthly bonus opportunity; the stated average annual bonus is $26,000 after one year of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
