Account Resolution Specialist

Shamrock Trading Corporation • Overland Park, KS

1d • Onsite

About The Position

Shamrock Trading Corporation and Ryan Transportation are seeking a detail-oriented, highly organized Account Resolution Specialist to support the company’s financial operations. The role focuses on maintaining accurate account records, reconciling outstanding receivables, and resolving billing and payment issues in a timely manner. It is suited to someone who enjoys problem-solving and can thrive in a fast-paced environment.

The specialist researches open receivables, communicates with customers about past-due invoices and billing or credit issues, monitors accounts for payment irregularities, and collaborates with Account Managers and the Accounts Receivable team to resolve concerns. The role also supports escalated collection disputes, assists with team coaching and training, responds to calls and general inquiries, generates account statements, manages payment service portals, and documents collection activity.

Requirements

• Two to three years of experience in an administrative, billing, or collections environment.
• Proficient general knowledge of accounting principles and accounts receivable.
• Proficiency in Microsoft Office products, especially Excel.
• High energy and ability to multitask.
• Ability to work in a high-volume, fast-paced environment.
• Ability to prioritize tasks effectively and manage time effectively.
• Problem-solving ability, including identifying and creating solutions.
• Ability to interact and communicate effectively with employees, managers, and customers at all levels through verbal and written communication.

Nice To Haves

• Leadership or management experience.

Responsibilities

• Research open receivables on low- and high-volume accounts.
• Contact customers by phone and email to resolve past-due invoices and invoice or credit issues.
• Monitor customer accounts for non-payments, delayed payments, and other irregularities.
• Work with Account Managers to resolve customer issues and concerns.
• Work with the Accounts Receivable team to resolve payment application issues, review unapplied funds, and adjust differences.
• Support supervisors with escalated collection disputes.
• Assist management with coaching and training new and existing team members.
• Answer incoming accounting phone calls.
• Respond to general customer inquiries and requests.
• Generate account statements.
• Manage and maintain payment service portals.
• Maintain accurate records and report on collection activity.

Benefits

• Ongoing training and professional development opportunities.
• Fully paid healthcare, dental, and vision premiums for employees and eligible dependents.
• Gym benefits.
• Individual compensation packages may reflect applicable experience, job-related skill, training, and/or education.
• Generous company 401(k) contributions.
• Employee stock ownership after one year.
• Competitive paid time off.
• Fully paid time off opportunities to volunteer in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed