Account Resolution Specialist

AIR Communities • Denver, CO

1h • $21 - $23 • Onsite

About The Position

AIR Communities is hiring an Account Resolution Specialist for its Shared Service Center in the Denver Tech Center. The role works directly with residents to resolve delinquent accounts, establish payment solutions, and support collections while delivering a professional customer experience. The position is based in the Denver Tech Center office and is onsite five days per week.

Requirements

• Strong written and verbal communication skills.
• Basic computer proficiency and ability to learn new systems and software.
• Experience using standard office equipment and technology.
• Strong attention to detail and ability to maintain accurate records.
• Negotiation and problem-solving skills, including the ability to identify practical solutions.
• Professional, confident, and comfortable handling difficult conversations.
• Patient, empathetic, and able to remain calm under pressure.
• Organized and self-motivated, with the ability to work independently and manage competing priorities.
• Committed to delivering excellent customer service while achieving business objectives.
• Adaptable and resilient in a fast-paced environment.

Responsibilities

• Contact delinquent account holders by phone, email, and written correspondence to collect outstanding balances.
• Negotiate payment arrangements and alternative payment solutions when appropriate.
• Maintain accurate records of collection activities, payment plans, and account status updates.
• Prepare late notices and assist with legal collection processes, including eviction-related documentation.
• Review warrants of restitution and coordinate required follow-up actions.
• Monitor payment plans and ensure timely follow-up on outstanding balances.
• Partner with internal teams to resolve account discrepancies and support resolution efforts.
• Recommend charge-offs when appropriate.

Benefits

• 25% rent discount at any AIR community, subject to application and exclusions.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Company-paid short- and long-term disability.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off, including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.
• Commission opportunities based on collections performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed