Account Resolution Specialist

Palmetto Infusion Careers•Birmingham, AL

16h

About The Position

The Account Resolution Specialist manages accounts receivable and reduces aged accounts by resolving disputed and denied claims. The role also ensures that payments are accurate and consistent with payer contracts. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The specialist reviews account balances and resolves accounts and invoices by working with insurance companies and/or patients. They collaborate with other departments to obtain information needed to have claims reprocessed or resubmitted, coordinate with the Intake and contracts teams to verify patient-account information and prevent disputed or underpaid claims, and participate in month-end closing procedures. Employees must maintain the confidentiality of protected health information and comply with HIPAA policies. The role involves access to sensitive information, and a breach may be grounds for immediate termination.

Requirements

High school diploma or equivalent.
Previous experience in healthcare and/or a professional office setting.
Proficiency with partner programs, such as MS Outlook, Word, and Excel.
Ability to cope calmly with an ambiguous, changing environment while under pressure.
Ability to work as a team member and develop productive, cooperative working relationships with all members of Palmetto Infusion.

Responsibilities

Review account balances and resolve accounts and invoices by partnering with insurance companies and/or patients.
Collaborate with various departments to gather information needed to have claims reprocessed or resubmitted.
Coordinate with the Intake team and contracts team to verify the accuracy of information loaded on patient accounts and help prevent disputed or underpaid claims.
Participate in end-of-month closing procedures.
Uphold the confidentiality of protected health information and follow HIPAA policies.