Legacy Center Front Desk Attendant

Lehi City•Lehi, UT

About The Position

The Legacy Center Front Desk Attendant performs front desk functions according to established policies and procedures under the supervision of the desk shift manager. The role provides customer service to patrons and guests, shares information about the building and its programs, and assists with memberships and building tours. The attendant also conducts hourly building inspections, performs light cleaning, and sets up and tears down events as directed. This is a year-round position in the Recreation department, scheduled for 9–20 hours per week across 2–4 shifts. Available shifts include 3–8 p.m., 3:30–8:30 p.m., 4:30–9:30 p.m., and similar Saturday shifts. Employees must work at least two shifts per week, including one Friday or Saturday shift. The role includes cash drawer handling and end-of-shift till reconciliation, attendance at bimonthly staff meetings and bi-annual customer service meetings, and equipment orientation as needed.

Requirements

Be at least 16 years of age.
Have excellent customer service skills.
Be responsible and self-motivated, with the ability to stay calm in mildly stressful situations.
Be able to learn and adapt quickly to constant program and procedure changes.
Be able to work well both in a team environment and independently on solitary tasks.
Be able to answer phones and be comfortable learning computer software.
Work at least two shifts per week, including one Friday or Saturday shift per week.

Responsibilities

Perform front desk functions according to policies and procedures under the supervision of the desk shift manager.
Answer and filter phone calls from patrons and guests.
Provide information about the building and programs offered.
Assist with membership sign-ups.
Give tours throughout the building.
Perform hourly building inspections.
Perform light cleaning.
Set up and tear down events as directed.
Provide friendly customer service.
Attend bimonthly staff meetings, bi-annual customer service meetings, and other meetings as directed by upper management.
Handle the cash drawer and reconcile the till at the end of the shift.
Attend equipment orientation as needed.