Legacy Center Front Desk Shift Manager
About The Position
The Legacy Center Front Desk Shift Manager oversees front desk operations and supervises desk staff during scheduled shifts. The role assists patrons and guests with health, fitness, and recreational needs; supports facility operations; handles money and shift till reconciliation; conducts hourly building inspections; responds to patron concerns and complaints; performs light cleaning and maintenance; and may close the building depending on the shift. Available schedules include an early morning shift from 4:30 a.m. to 8:30 a.m., a morning shift from 8 a.m. to 12:30 p.m., and an afternoon shift from 12 p.m. to 5 p.m. Nighttime and weekend availability is required. Managers must work one Friday or Saturday shift each week, oversee a desk task assigned to managers, enforce front desk, building, and Lehi City policies and procedures, and attend a required remote Teams staff meeting every other Thursday at 4 p.m. Working knowledge of facility programs and operations is a plus.
Requirements
- High school graduate or equivalent.
- Excellent customer service skills.
- Responsible and self-motivated, with the ability to remain calm in mildly stressful situations.
- Able to learn and adapt quickly to frequent program and procedure changes.
- Able to work effectively both in a team environment and independently on solitary tasks.
- Nighttime and weekend availability.
Nice To Haves
- Working knowledge of all programs and facility operations.
Responsibilities
- Oversee desk operations and supervise desk staff during scheduled shifts.
- Assist patrons and guests with their health, fitness, and recreational needs.
- Direct and delegate tasks to staff members as needed.
- Assist building managers with facility operations during the shift when applicable.
- Handle money and reconcile the shift till.
- Conduct hourly building inspections.
- Handle patron concerns and complaints.
- Perform light cleaning and maintenance.
- Close the building depending on the shift.
- Work one weekend shift (Friday or Saturday) each week.
- Oversee a desk task assigned to managers, with the task determined upon hiring and other tasks assigned by management.
- Enforce front desk, building, and Lehi City policies and procedures.
- Attend the required remote Teams staff meeting every other Thursday at 4 p.m.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
