Leave of Absence Specialist

Wawa, Inc.

2d

About The Position

The Leave of Absence Specialist delivers case management to Wawa Associates experiencing a leave event. The role manages day-to-day processes for paid and unpaid leave transactions, accommodations and restrictions, and return-to-work procedures.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience in absence management.
• Comprehensive knowledge of HR leave laws, ADAAA, and applicable state and federal regulations.
• Working knowledge of ADA and FMLA regulations and state regulations concerning paid and unpaid leaves of absence.
• Self-motivation, independent critical thinking, and problem-solving skills.
• High-volume customer service experience.
• Excellent written and verbal communication skills tailored to a diverse audience.
• Ability to function in a fast-paced, high-pressure work environment.
• Strong capacity to balance associate advocacy with risk and compliance.

Nice To Haves

• CLMS, CPDM, or other relevant certification.

Responsibilities

• Advise associates on eligibility and qualification requirements for leave of absence and accommodation requests.
• Work with Corporate and Operations leaders to build understanding of leave processes and compliance requirements.
• Track initial requests, required documentation, and use of approved time off in a timely manner.
• Maintain contact with associates and managers regarding leave duration, return to work, and extensions when applicable.
• Collect and coordinate data requests that support compliance matters and the defense of legal matters.
• Collaborate with Operations Leaders and Associate Relations by providing information to support employment decisions after leave exhaustion.
• Report escalations and collaborate with the LOA Lead regarding high-risk claims and cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED