Leave of Absence - Senior Manager

Boeing • Mesa, AZ

7d • $142,800 - $207,000

About The Position

The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, Washington, or Mesa, Arizona. This role leads Leave of Absence (LOA) and internal Time and Attendance Operations, delivering accurate, compliant, efficient, and employee-focused services. It owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, builds cross-functional partnerships, and drives measurable improvements in employee and manager experience.

The position provides operational accountability for third-party leave services and leads vendor governance, service reviews, issue resolution, data and systems integrity, quality assurance, risk monitoring, and operational readiness for changes. It also leads internal Time and Attendance operations, including service delivery, team priorities, controls, escalations, timekeeping support, and coordination with Payroll and other business partners.

The Senior Manager establishes performance metrics and service standards, uses service data and feedback to identify systemic issues, and leads root-cause analysis and continuous improvement. The role works with technology teams to pursue automation, AI-enabled support, and digital simplification while balancing ongoing service delivery with capacity, risk reduction, and transformation initiatives. It leads, coaches, and develops teams and people leaders, promoting accountability, service excellence, collaboration, and continuous improvement.

The position is based in Seattle, WA, or Mesa, AZ. It is a Shift 1 position. The role must meet U.S. export control compliance requirements, and the employer will not sponsor employment visas. Successful candidates must satisfy the Company's Conflict of Interest assessment process.

Requirements

• 10+ years of experience managing leave of absence or absence management.
• 5+ years of experience in benefits, compensation, and/or international HR operations.
• 5+ years of experience managing or leading people or teams.
• Experience addressing customer, internal, and employee escalations.
• Experience leading process evaluation and improvements.
• Experience in payroll and/or timekeeping.
• Experience with stakeholder management and the ability to translate business needs into technical requirements and acceptance criteria.
• Must meet U.S. export control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.62.
• Successful candidates must satisfy the Company's Conflict of Interest (COI) assessment process.

Nice To Haves

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers.
• Experience leading Time and Attendance operations for large or geographically dispersed workforces.
• Experience supporting union-represented populations and collectively bargained requirements.
• Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations.
• Experience with vendor transitions, system implementations, automation, and employee experience improvements.

Responsibilities

• Provide operational accountability for third-party-administered leave services, including quality, timeliness, accuracy, employee experience, and issue resolution.
• Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans.
• Coordinate complex escalations and significant service failures with the third-party administrator and internal stakeholders.
• Oversee accuracy of leave data, file feeds, and integrations with HR, Payroll, Benefits, and Time and Attendance systems.
• Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies.
• Improve employee communications, digital experiences, manager support, and self-service capabilities.
• Oversee readiness, testing, implementation, and stabilization for vendor, process, and technology changes.
• Maintain quality assurance, audit controls, risk monitoring, and issue-management processes.
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations.
• Oversee support for time entry, approvals, attendance and absence coding, corrections, and timekeeping issue resolution within the team's assigned scope.
• Partner with Payroll to support timely, accurate pay-related data and resolve timekeeping exceptions.
• Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes.
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution.
• Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort.
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization.
• Define and monitor operational KPIs, service standards, and improvement priorities across both functions.
• Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences.
• Improve process documentation, controls, cross-functional handoffs, and operational resilience.
• Partner with technology teams to identify automation, AI-enabled support, and digital simplification opportunities.
• Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives.
• Serve as the primary operational leader for third-party LOA service performance and governance.
• Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders.
• Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates.
• Lead coordinated responses to significant service disruptions, integration failures, and employee-impacting issues.
• Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations.
• Build a culture of accountability, service excellence, collaboration, and continuous improvement.
• Develop team capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery.
• Guide teams through organizational and operational change while sustaining engagement and performance.

Benefits

• Eligible employees may enroll in benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and programs providing paid and unpaid time away from work.
• Competitive base pay and variable compensation opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed